Lodge Anchor

SUMMARY:
Intimate Safari Lodge in the Kruger National Park is looking for a LODGE ANCHOR

POSITION INFO:
KEY FOCUS AREAS

• Meet with the General Manager and Hotel/Lodge Manager as required and update on property operations.
• To maintain and ensure the good will of the company brand at property level.
• To be a key ambassador of company and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
• To ensure the developed set of company and property standards are upheld and maintained.
• To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed.
• To assist in the event that one of the HOD positions is vacant.
• To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
• To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
• Ensure all guest information available is collected and communicated prior to arrival.
• Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.
• Ensure all guest complaints are reported to your Head of Department/Management immediately.
  

• Sound experience in Hospitality positions – minimum 2 years.
• Sound knowledge of MS Office Suite.
• Sound experience and proven track record of having made targets.
• Sound knowledge of customer service in a luxury environment.
• Sound knowledge of product and supply.
• Valid Code 08 driver’s license essential.