Lodge Manager

SUMMARY:

• ·Ë™.Key Responsibilities
• Lead and manage the Heads of Department (HOD) team across all operational areas, including health & safety and staff welfare
• Ensure the guest experience consistently meets and exceeds luxury hospitality standards
• Oversee and enforce operational procedures and service standards across all departments
• Maintain lodge infrastructure and facilities in line with company standards and expectations
• Delegate daily responsibilities to HODs, ensuring clear communication of duties and performance expectations
• Monitor team productivity and provide ongoing, constructive feedback and support
• Drive financial efficiency through effective cost control and implementation of cost-saving initiatives
• Engage with guests in a professional and welcoming manner, handling queries and resolving concerns promptly
• Report regularly to the General Manager on operational performance and key developments
• Foster a safe, healthy, and supportive working environment, including oversight of staff accommodation and meals
• Ensure clear and consistent communication between management and departmental teams
• Build and maintain strong relationships with the local community, suppliers, and contractors
• Uphold and communicate the vision, mission, and values of the company to all team members

POSITION INFO:
' Skills & Competencies

• Strong operational knowledge across all lodge departments, including front office, housekeeping, food & beverage, and maintenance
• Sound understanding of labour legislation in South Africa
• In-depth knowledge of health & safety regulations and compliance standards within the hospitality industry
• Solid understanding of fair labour practices and HR procedures
• Excellent verbal and written communication skills, with the ability to engage confidently at all levels
• Strong time management and project management capabilities, with the ability to prioritize effectively
• Proven leadership skills, with the ability to motivate, inspire, and lead by example in a team-driven environment