Lodge Manager/Trails Guide Couple

SUMMARY:
Exceptionally Beautiful Luxury Lodge is looking for a LODGE MANAGER/TRAILS GUIDE COUPLE

POSITION INFO:

• Sound experience in senior Hospitality Management positions – minimum 3 years.
• Sound knowledge of MS Office Suite.
• Sound experience and proven track record of having made targets.
• Sound product and market knowledge, including international trends.
• Sound knowledge of product and supply.
• Valid Code 08 driver's license and own reliable transport essential.

• FGASA Nature Site Guide (NQF4 and Trails Guide qualification)
• ARH and Rifle Proficiency, First Aid Level 1, Driver’s License and Pr-DP.
• Previous experience as Field Guide at a Luxury Safari Lodge
• Knowledge on the applicable / relevant property and company procedures for the department, according to the standards of FGASA and the MORE Guiding culture.

• To take full responsibility for the Mountain Lodge property operations.
• Meet with the General Manager as required and update on property operations.
• To maintain and ensure the good will of the brand at property level.
• To be a key ambassador and its brand's including hosting Site Inspections, communicating with the market and hosting journalists.
• To ensure the developed set of property standards is upheld and maintained.
• To ensure the departmental management personnel of the property is up to the standard, ensuring a streamlined and effective structure in line with hospitality trends.
• To have weekly one on one meetings with all HODs reporting directly.
• To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
• To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.

• To earmark and develop individuals who show potential to grow into higher positions at the property and within the greater group.
• To implement training and facilitate the use of appointed internal and external trainers.
• To provide effective leadership through professional man-management and encouragement of all subordinates, including mediation.
• To take part in regular Operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.
• To drive and monitor the effective implementation and execution of Performance Management and Succession Planning processes.
• To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.

• Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids’ safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles and assets.
• Perform all Field Guide functions according to the standards of FGASA guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, and drinks stops and other bush events.
• Be available for all game drives, back-up drives, and stand-by duties as directed.
• Practice proficient and safe weapon handling as directed.
• Contribute to the lodge's social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the Wildlife and operating area.
• Assist with incident handling in the event of emergency/evacuation, including medical emergencies, fire, and flood.