Logistics & Systems Support Specialist

Recruiter:

Tiger Recruitment

Job Ref:

JHB002416/SG

Date posted:

Monday, March 23, 2026

Location:

Johannesburg, South Africa

SUMMARY:

Logistics & Systems Support Specialist

POSITION INFO:
My client that develops logistics software used by freight forwarders is seeking a Logistics & Systems Support Specialist

Responsibilities:
Receive and resolve inbound customer queries
Investigate system issues by analysing shipment records, customs data, and transaction history
Recreate scenarios internally to diagnose root cause of bugs, data discrepancies, or workflow failures
Escalate complex issues to the Development
Test new features and fixes prior to production release and provide feedback
Provide remote guidance or training to customers on system modules and correct workflows
Identify recurring issues and contribute to improvements in documentation, support processes, and system usage guidance

Grade 12
3 or more years of relevant operational experience in freight forwarding or customs clearing
Demonstrated ability to analyse operational transactions and identify process or data issues within a software system
Strong understanding of shipment workflows and operational documentation used in the logistics industry
Strong written and verbal communication skills
Ability to work on-site in Kempton Park
Own reliable transport
Professional work ethic and reliability

Additional Information:

Freight & Operational Knowledge
Strong understanding of freight forwarding and logistics operations end-to-end
Experience with core processes: Estimates, Forwarding workflows, Customs formalities, and Invoicing
Familiarity with customs declarations, tariff logic, HS codes, Incoterms, and SARS processes
Understanding of how data flows between TMS, ERP, accounting, and carrier systems

Analytical & Critical Thinking
Diagnoses system and data issues independently — traces root cause, not just symptoms

Communication
Bridges operations teams and developers — communicates accurately to both audiences

Work Approach
Works autonomously to investigate and resolve before escalating

Similar jobs you might be interested in:

Logistics & Systems Support Specialist
Location: Johannesburg
Salary:
logistics & systems support specialist
Today

Executive Personal Assistant
Location: Johannesburg
Salary: 40000 Monthly
New job opportunity for a skilled Executive PA with experience gained at multinational company. Experienced in executive support, Office management, Business Administration, Design Tools, Content Management, Marketing and Communications initiatives and strong analytical skills. Are you a highly organised, detail-driven professional who thrives in a fast-paced executive environment? This...
Today

Supply Chain and Logistics Sourcing Specialist
Location: Alberton
Salary: R29 460 Monthly
ð Supply Chain specialist | Exciting Career OpportunityOur client, a dynamic and growing organisation, is looking for a driven and detail-oriented Supply Chain specialist to join their team. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and wants to play a key role in improving procurement, logistics, and overall supply chain efficiency.If you’...
Today

Junior Chartered Accountant
Location: Johannesburg
Salary:
We’re on the hunt for a visionary and numbers-savvy Junior Chartered Accountant to take the reins of our financial operations and help shape our future strategy. In this high-impact role, you’ll steer everything from financial reporting and audits to supply chain finance, procurement, and compliance—while serving as the strategic co-pilot to our executive team. If you’re a ...
Today

Debtors Supervisor
Location: Johannesburg
Salary: Monthly
Leading healthcare / pharmaceutical company is looking for a Debtors Supervisor to join their team. Experience in the healthcare / pharmaceutical industry is essential. Experience with local government hospital collections and foreign debtors is essential.
Today

Abattoir Operations Manager
Location: Johannesburg
Salary: Monthly
Our esteemed client is seeking an experienced Abattoir Operations Manager to oversee end-to-end abattoir and meat processing operations. The role focuses on livestock procurement, production efficiency, cost control, food safety compliance, and team leadership.
Today

IT Executive (QSR) - KZN
Location: Johannesburg
Salary:
Today

Personal Assistant - JHB
Location: Johannesburg
Salary:
1 day ago

Project Manager (Logistics) (JHB Onsite)
Location: Johannesburg
Salary:
3 days ago

PHP Technical Lead (JHB Onsite)
Location: Johannesburg
Salary:
3 days ago