Luxury Sales Consultant

SUMMARY:
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POSITION INFO:

As a Luxury Sales Consultant, you will be the face of our brand, offering an exceptional customer experience through expert knowledge, personalized service, and a passion for luxury. You will work with high-net-worth individuals and offer them exclusive access to premium products, ensuring they receive the highest standards of service. Your goal will be to build long-lasting relationships with customers, helping them find the perfect luxury items tailored to their needs and desires.

Key Responsibilities:

1. Customer Relationship Management
   • Provide a personalized, high-touch service to each customer, cultivating relationships and building customer loyalty.
   • Anticipate client needs and preferences to offer tailored advice and recommendations.
   • Maintain and expand a portfolio of VIP clients through excellent communication, service, and follow-up.
2. Sales & Product Knowledge
   • Achieve and exceed sales targets by promoting and selling luxury goods, including high-end fashion, watches, jewellery, and accessories.
   • Stay up-to-date on the latest trends, product launches, and the history behind the luxury brands represented.
   • Provide expert product knowledge to customers, offering in-depth information on the quality, design, and heritage of products.
3. In-Store Presentation
   • Ensure that the store is visually appealing, with merchandise displayed to reflect the brand’s image and standards.
   • Assist with inventory management, stock replenishment, and keeping the sales floor organized and tidy.
4. Client Events & Marketing
   • Participate in exclusive events, product launches, and promotional activities to build brand awareness and attract new clients.
   • Represent the brand at local and international luxury events, maintaining the brand’s reputation and prestige.
5. Team Collaboration & Training
   • Collaborate with colleagues to ensure a smooth customer experience and share sales strategies and best practices.
   • Participate in training and development programs to continuously improve sales and customer service skills.

Key Skills & Qualifications:

• Experience: Previous experience in luxury retail, high-end fashion, or fine jewellery sales is highly preferred. Alternatively, experience in premium sales environments (e.g., fine dining, luxury hospitality) can be considered.
• Product Knowledge: Strong understanding of luxury products and brands, with a genuine passion for the industry.
• Sales Expertise: Proven ability to meet and exceed sales targets through exceptional customer service and relationship building.
• Communication Skills: Strong interpersonal and communication skills, with the ability to engage with a diverse and discerning clientele.
• Presentation: A polished, professional appearance with a keen sense of style and attention to detail.
• Customer Focused: Ability to listen to clients and provide personalized recommendations based on their needs and preferences.
• Fluency in Multiple Languages (optional): Fluency in additional languages is a plus, particularly for international clientele.

Personal Attributes:

• Confidence & Discretion: Ability to handle high-profile clients with discretion and professionalism.
• Driven & Motivated: Self-motivated to exceed sales targets and deliver outstanding service.
• Luxury Passion: A genuine passion for luxury products and delivering an unforgettable experience to customers.

Working Conditions:

• Working Hours: Flexible schedule, with weekend and evening shifts required as necessary to meet customer demand.
• Location: Various luxury retail outlets across the UK, with occasional travel to other locations for special events or training.

If you have a passion for luxury, an impeccable sense of style, and a desire to work with discerning clients, this is an exciting opportunity to join a world-class team in the luxury retail industry.