MS Dynamics 365 Functional Consultant-6-months Fixed Term Contract

SUMMARY:

To analyse, define business requirements, configure Dynamics 365, ensure the solution meets the organization's needs, and take end-to-end responsibility for the implementation of Dynamics 365, ensuring the project scope is achieved.

Qualifications:

• Minimum qualification: Bachelor’s degree in computer science...
  
  

  POSITION INFO:
  

  To analyse, define business requirements, configure Dynamics 365, ensure the solution meets the organization's needs, and take end-to-end responsibility for the implementation of Dynamics 365, ensuring the project scope is achieved.

  Qualifications:

  • Minimum qualification: Bachelor’s degree in computer science, Information Systems, OR equivalent education PLUS
  • Certification in Dynamics 365 (e.g., Microsoft Certified: Dynamics 365 Customer Experience Functional Consultant Associate, Dynamics 365 Marketing Functional Consultant Associate,
    Dynamics 365 Customer Service Functional Consultant Associate).

  Knowledge and experience:

  • Minimum of 5 – 8 years’ experience in software development project implementation
  • Experience in project management development and growth experience.
  • Hands-on experience with large-scale ERP projects and managing their implementation
  • Proven experience as a Functional Consultant for large-scale IT projects, preferably with Dynamics 365 Sales, Marketing, and Customer Service modules.
  • In-depth knowledge of the Microsoft 365 suite, including Dynamics and Share Point
  • Experience with the Microsoft Power Platform (PowerApps, PowerBI, Flows)
  • Strong understanding of Microsoft Dynamics 365 and its applications in sales, marketing, and customer service.
  • Ability to manage risks and drive change in a complex organisational environment
  • Experience with Agile and Scrum methodologies.
  • Ability to bring innovative solutions and work independently.

  Perform requirement Analysis and Solution Design:

  • Analyse, define the business requirements by considering the technical feasibility, the budget, the timing, and the existing architecture to meet organizational needs.
  • Collaborate with key stakeholders to understand the business requirements and technical environment to achieve the optimal solution.
  • Collaborate with stakeholders to gather and document business requirements specific to sales, marketing, and customer service processes.
  • Analyse business processes and identify opportunities for improvement using Dynamics 365 Sales, Marketing, and Customer Service modules.
  • Design and document functional specifications for customizations’ and integrations related to sales, marketing, and customer service.
  • Work closely with technical teams to ensure the solution is implemented as designed.
  • Convert requirements into functional specifications, which is the basis for the technical analysis and the work program.

  Perform System Configurations:

  • Configure Dynamics 365 Sales, Marketing, and Customer Service applications to meet business requirements.
  • Customise the system using built-in tools and features to enhance functionality and user experience.
  • Optimise configurations for performance, scalability and cost-efficiency
  • Manage configurations across multiple environments and ensuring interoperability

  Perform solution Testing and Validation:

  • Develop and execute test plans to ensure the solution meets business requirements for sales, marketing, and customer service.
  • Conduct user acceptance testing (UAT) and gather feedback for improvements.
    
    

  Lead Implementation of the entire project scope and range from problem detection to overseeing and providing support for the implementation:

  • Provide training to end-users and support teams on Dynamics 365 Sales, Marketing, and customer Service functionalities.
  • Provide Go-live and Post-go-live support for the solution
  • Train and coach internal users so they efficiently use the applications
  • Develop training materials and user guides to facilitate user adoption

  Drives Continuous Improvement for the solution:

  • Identify opportunities for system enhancements and process improvements within the sales, marketing, and customer service modules.
  • Ensure and maintain quality and functionality
  • Stay updated with the latest Dynamics 365 features and industry trends.
  • Continuously promote and stimulate agile development and drive continuous improvement of quality regarding the IT application landscape

  TECHNICAL/FUNCTIONAL COMPETENCIES

  • Strong BA skills – process mapping, requirements gathering
  • Excellent oral and written communication
  • Process requirements gathering/management through stakeholder workshop facilitation, questionnaires, interviews etc.
  • Root cause analysis for complex cross functional issues
  • Excellent Project management
  • Stakeholder Management and customer focus
  • Understanding of Office 365 and SAP/ other ERP technologies
  • Strong understanding of Microsoft Dynamics 365 and its applications.
  • Report writing and presentation skills
  • Strong organisational and documentation skills
  • Broad understanding of information technology topics

  BEHAVIOURAL COMPETENCIES

  • Strong interpersonal skills with the ability to communicate effectively and work well with both senior and junior stakeholders
  • Excellent communication, analytical, and problem-solving skills
  • Excellent listening skills and the strength to effectively challenge stakeholders where it is felt their internally held beliefs may threaten to block change
  • Relationship and Networking skills
  • Persuading and Influencing skills
  
  
  

   

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