Maintenance and Duty Manager

SUMMARY:
Duties & Responsibilities:

• Oversee daily operations of all hotel maintenance, including plumbing, electrical, HVAC, and mechanical systems.
• Implement and manage a preventative maintenance program for guest rooms, public spaces, and back-of-house areas.
• Respond promptly to guest and staff maintenance requests and emergencies.
• Ensure all equipment and systems operate efficiently and meet safety standards.
• Liaise with contractors and service providers, ensuring work is completed to the highest standard.
• Monitor utility consumption and implement strategies to reduce wastage and improve energy efficiency.
• Maintain compliance with all statutory regulations (fire, health & safety, electrical, building regulations).
• Prepare and manage the maintenance department budget.
• Lead and manage the maintenance team, including scheduling, training, and performance management.

• Act as the senior point of contact during shifts, ensuring smooth daily operations across all departments (front office, housekeeping, F&B, etc.).
• Handle guest complaints, requests, and emergencies with professionalism and discretion.
• Ensure VIP arrivals are properly welcomed and rooms meet standards.
• Conduct property walk-throughs to monitor service quality, cleanliness, safety, and staff performance.
• Liaise with department heads to support operational needs and resolve any issues quickly.
• Prepare shift reports and communicate critical incidents to senior management.
• Oversee cash handling, guest billing, and night audit processes when applicable.
• Support the Front Office team with check-ins/outs and lobby presence during peak periods.

POSITION INFO:

• National Diploma or Degree in Electrical/Mechanical Engineering, Building Management, or similar.
• 5+ years’ experience in a hotel or hospitality environment, with at least 2 years in a managerial/supervisory role.
• Strong knowledge of building systems, fire safety, and preventative maintenance protocols.
• Hands-on technical skills across multiple disciplines (e.g., HVAC, electrical, plumbing).
• Excellent problem-solving and project management skills.
• Strong communication and leadership abilities.
• Familiarity with hotel maintenance software (e.g., Opera, HotSOS, or similar) is advantageous.

• Diploma or Degree in Hospitality Management or related field.
• 3–5 years’ experience in a hotel environment, with at least 1–2 years in a supervisory or management role.
• Strong knowledge of front office operations, guest relations, and hotel procedures.
• Excellent communication and interpersonal skills.
• Calm under pressure with strong problem-solving abilities.
• Flexibility to work shifts, including weekends and public holidays.
• Proficiency in hotel management systems (e.g., Opera, Protel, or similar).