Manager: Broker Services and Franchise

SUMMARY:
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POSITION INFO:

RESPONSIBILITIES INCLUDE:

Broker & Franchise Strategy Development & Implementation:
• Collaborate with senior management to develop and execute a comprehensive broker
and franchise strategy aligned with the company’s goals.
• Design operational strategies to attract, onboard, and retain suitable brokers and
franchises.
• Set KPIs for growth, including broker recruitment and business volume targets, and
monitor progress.
Broker & Franchise Support & Engagement:
• Develop processes in collaboration with internal teams (ICT, Insurance Operations) to
provide seamless support to brokers and franchisees.
• Create and maintain a comprehensive broker and franchise policy manual and ensure
compliance.
• Strengthen relationships with distribution teams to ensure maximum market reach and
minimize channel conflicts.
Sales Growth & Market Expansion:
• Design growth strategies and tracking mechanisms to achieve sales targets.
• Identify new market opportunities and implement expansion strategies for brokers and
franchises.
• Develop sales and marketing budgets and work closely with Broker Area Managers to
resolve issues and maintain strong relationships.

Franchise Development:
• Lead the development and execution of a franchise growth strategy, identifying potential
franchisees and managing the sales process.
• Provide guidance and support to new franchisees, ensuring alignment with operational
standards and brand guidelines.
• Represent the company at industry events to promote the franchise opportunity and
enhance brand visibility.
Broker Development and Training:
• Collaborate with the Learning & Development team to create broker training programs
that enhance industry knowledge and business skills.
• Develop mentorship programs and ensure brokers receive ongoing support from Area
Managers and Broker Consultants.
• Foster a strong relationship with brokers, ensuring their continued development and
engagement.
Compliance and Risk Management:
• Regularly evaluate broker and franchise remuneration models and recommend
improvements.
• Implement compliance controls to ensure brokers are properly licensed and adhere to
regulatory requirements.
• Monitor brand standards and ensure all marketing and advertising materials are
compliant with corporate identity guidelines
Departmental and People Management
• Manage and mentor a high-performance team of Broker Area Managers, ensuring they
achieve sales targets and adhere to compliance standards.
• Foster a culture of continuous learning, development, and high performance within the
team.
Client Relationship Management
• Build and maintain a network of industry contacts to bring new opportunities into the
business.
• Develop and execute external communication and marketing programs to engage
brokers and promote the company’s brand

Job Requirements: 

• Relevant tertiary qualification (Business, Marketing, Insurance, or related field).
• FAIS compliance (Must be registered as a Key Individual with the FSCA).
• RE 1 certification.
• Minimum of 5 years in insurance management, specifically with brokers or franchise
networks.
• Proven experience in sales strategy development, franchise management, and broker
relationship management.
• Strong knowledge of insurance legislation, compliance, and governance within the
insurance sector.
• Demonstrated ability to develop and execute broker development programs and training
initiatives.
• Experience with risk management, compliance controls, and brand standards within the
industry.
• Leadership experience in managing teams, fostering a high-performance culture, and
driving business growth.
• Strong analytical, planning, and problem-solving skills.
• Excellent communication, interpersonal, and leadership skills.
• Ability to build and maintain strategic relationships with brokers, franchisees, and
industry stakeholders.
• Strong knowledge of sales growth strategies, market expansion, and client relationship
management.
• Proficiency in Microsoft Office and CRM tools.