Manager, Business Services, Road Logistics

Our client looking for a Manager, Business Services, Road Logistics

You will be a key-member of the Regional IT Operations and Services Client Delivery Team. In this position you will be required to engage with Business and Customers being accountable for the demand, the supply as well as the deployment of IT solutions delivered to Business Partners and Customers. You will be managing a team of specialists focusing on client engagement, business requirements/solutionsand standard client integrations. This is a hands-on role where you will be required to lead by example bevery hands on and allocate your time between managing client implementations and team members. You will be using your Logistics industry knowledge, business acumen, technical abilities extensively to ensure successful onboarding of new clients and to support our existing integrated clients.

Qualifications required:

• Basic Minimum Requirements : Matric
• Tertiary Qualifications : Added Advantage - Business / IT Related
• Computer Literacy Level : Advanced
• Additional Computer Skills: JIRA , Integration Tools and Platforms, Web Services, Corporate Systems and Platforms (ERP/Transport/Warehouse Management)

Experience required:

• Experience in Supply Chain Management, Contract Logistics, and/or Warehouse Management
• Minimum of 5 yearsâ?? experience in an IT client facing role
• Excellent ability to interact with multiple resources across multiple teams and multiple projects running concurrently
• Advanced Understanding of XML messages, including the ability read and understand XSD document.
• Extensive experience with IT interfaces and integration with clients and third parties including advanced
  knowledge of Webservices, EDI and technical EDI webservices setups
• Extensive experience with creating mapping specifications and documenting of integration requirements
  and coordinating user acceptance testing with business, clients and 3rd parties.
• Excellent communication skills to enable close collaboration with the Customer, Business, and IT.
• Good knowledge, understanding and application of SDLC

Responsibilities:

• Engage with business and customers being accountable for the demand, the supply as well as the deployment client facing IT solutions delivered to the regional business partners and customers.
• Act as the overall IT representative towards the business sales functions in coordination with the integration team.
• The position covers global, regional, and local integrations, customer systems solutions, innovation and all steps of the development life cycle. Ensure fast and on-time flow of development and information between all stakeholders.
• Participate in managing regional projects pipeline, prioritization of projects and related SLAs for customer system solutions.
• Responsible for defining and building cross-functional frameworks, processes and business relationship required for an efficient IT demand and supply management.
• Participate in priority setting and negotiating mutually acceptable solutions where conflicts arise
• Represent IT and ensure compliance of IT standards with external engagements (new business take on)
• Establish IT relationships with the client facing DSV staff to ensure IT product strategy is enforced
• Evaluation and signoff of final IT product/solution delivery to ensure alignment between business requirements, solutions design, and final product delivery  
  
• Responsible for business analysis, and translation of business requirements into demand
  � Responsible for the management and coordination of the complete IT project lifecycle for customer application projects in particular: Solution design, configuration and/or development, implementation, documentation, UAT, SIT, training, and sign-off. 
• Collaborate and coordinate information and projects within high performing teams
• Contribute to set overall direction and processes for the teams. Measure achievement against these, provide appropriate coaching, training and other development needs

• Display self-motivation, self-drive and result-orientation
• Demonstrate managerial courage, honesty integrity and respect
• Take accountability, responsibility and make decisions
• Willingness to engage in constructive confrontation
• Manage risks
• Uphold and promote ethics and values
• Respect confidentiality
• Have self-insight and seek learning development
• High commitment and positive attitude in the face of setbacks and obstacles
• High energy and resilience, and calm under pressure
• Be authentic, approachable, open and honest

• Drivers License with own reliable transport
• Willing to work overtime as and when required