Business Line Manager (Specialised Industrial Services)

Recruiter:

Ann Swann Personnel

Job Ref:

JHB002107/BP

Date posted:

Wednesday, June 4, 2025

Location:

Johannesburg, South Africa

Salary:

Monthly

SUMMARY:
Are you a forward-thinking service leader with a passion for innovation, team performance, and customer success? We’re searching for a dynamic Business Line Manager to head up service operations within a high-tech industrial business. If you thrive in fast-paced environments and have a strong understanding of connected technologies, smart tools, and digital service trends — this one’s for you.

POSITION INFO:
About the Company
Our client is a globally recognised player in industrial technology solutions. With a strong local presence and a forward-looking culture, they empower their teams to drive change, lead with insight, and deliver smarter service outcomes.

Role Overview
This is a key leadership role where you’ll be responsible for the strategic growth, performance, and development of the national service business. You’ll drive customer satisfaction through proactive service delivery, implement cutting-edge support models, and ensure your team stays ahead of technological trends in the industrial space.

Key Responsibilities

Lead, mentor, and manage a national service team (technical field staff, service coordinators, support).
Drive strategic initiatives to improve service efficiency, customer experience, and profitability.
Implement technology-led service models including remote diagnostics, smart tooling, and digital tracking.
Monitor KPIs, analyse performance, and drive continuous improvement.
Act as a senior client liaison, handling escalations and major contracts.
Partner with sales, technical, and logistics departments to ensure seamless operations.
Champion the adoption of new technologies, tools, and service platforms.

Requirements

Degree in Engineering, Business, or a related field (MBA advantageous).
Minimum 7–10 years in senior service management roles, ideally with over 15 years total in the service environment.
Strong technical aptitude — able to grasp and communicate product and service innovations.
Minimum 5 years in a senior management role with regional team oversight.
Proven P&L management experience.
Strong customer relationship and stakeholder engagement skills.
Customer-focused with a commercial mindset.
Experience with SAP or other ERP systems.
Willingness to travel across Southern and Sub-Saharan Africa.

What’s in it for you?

Join a stable, respected global brand with reach across the continent.
Competitive package including:

Car Allowance
Medical Aid contribution
Pension Fund contribution
Guaranteed 13th Cheque (pro-rated)

Full ownership of a key business area with measurable impact.
Autonomy and support to build a successful regional service operation.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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