Business Line Manager (Specialised Industrial Services)

SUMMARY:
Are you a forward-thinking service leader with a passion for innovation, team performance, and customer success? We’re searching for a dynamic Business Line Manager to head up service operations within a high-tech industrial business. If you thrive in fast-paced environments and have a strong understanding of connected technologies, smart tools, and digital service trends — this one’s for you.

POSITION INFO:
About the Company
Our client is a globally recognised player in industrial technology solutions. With a strong local presence and a forward-looking culture, they empower their teams to drive change, lead with insight, and deliver smarter service outcomes.

Role Overview
This is a key leadership role where you’ll be responsible for the strategic growth, performance, and development of the national service business. You’ll drive customer satisfaction through proactive service delivery, implement cutting-edge support models, and ensure your team stays ahead of technological trends in the industrial space.

Key Responsibilities

• Lead, mentor, and manage a national service team (technical field staff, service coordinators, support).
• Drive strategic initiatives to improve service efficiency, customer experience, and profitability.
• Implement technology-led service models including remote diagnostics, smart tooling, and digital tracking.
• Monitor KPIs, analyse performance, and drive continuous improvement.
• Act as a senior client liaison, handling escalations and major contracts.
• Partner with sales, technical, and logistics departments to ensure seamless operations.
• Champion the adoption of new technologies, tools, and service platforms.

• Degree in Engineering, Business, or a related field (MBA advantageous).
• Minimum 7–10 years in senior service management roles, ideally with over 15 years total in the service environment.
• Strong technical aptitude — able to grasp and communicate product and service innovations.
• Minimum 5 years in a senior management role with regional team oversight.
• Proven P&L management experience.
• Strong customer relationship and stakeholder engagement skills.
• Customer-focused with a commercial mindset.
• Experience with SAP or other ERP systems.
• Willingness to travel across Southern and Sub-Saharan Africa.

• Join a stable, respected global brand with reach across the continent.
• Competitive package including:
• Car Allowance
• Medical Aid contribution
• Pension Fund contribution
• Guaranteed 13th Cheque (pro-rated)
• Full ownership of a key business area with measurable impact.
• Autonomy and support to build a successful regional service operation.