Manager: Content Management Services

Manager: Content Management Systems 

Highly attractive salary

Cape Town or Johannesburg (Hybrid)

Outstanding opportunity to make a considerable difference within a mobile-first employee engagement company that connects large businesses with their dispersed, non-desk workforce to improve communication, increase engagement and boost productivity. A company that is taking communication to new heights. 

The purpose of this job is to position our client as a market leader in content management services through developing CMS thought leadership, driving CMS new client sales and upsells, enhancing the quality and efficiency of CMS delivery and client relationship management to boost customer satisfaction and retention. 

The key areas of responsibility are: 

• Strategic Management
• Eminence
• Business Development
• Delivery Management
• Planning and Budgeting
• People Management

1. Strategic Management

• Contributing to business strategy and growth plans
• Working with fellow members of management to collectively implement business objectives

2. Eminence

• Developing thought leadership products on the value, impact and leading praxis of content management services such as articles and speeches as well as contributing to white papers, case studies, blogs and video content guides 

3. Business Development 

• Leading the effort to source new clients for content management services including the development and implementation of new client acquisition plans, sales pitches and proposals. 

4. Delivery Management

• Driving content management services best practice through providing leadership and guidance to the CMS teams as well as the development
  of CMS methodologies, templates and policies
• Driving effective management of client relationships

5. Planning and Budgeting

• Driving the annual CMS unit planning process in conjunction with the General Manager: Professional Services and the Head: PS Operations
• Developing an annual budget for the CMS unit
• Ensuring unit adherence to budget parameter

6. People Management

• Driving effective performance management
• Ensuring the sourcing and retention of unit critical skills

Qualifications and experience required:

• Diploma/Degree in Communications
• Over 2 years of experience in managing a content management services team or unit
• At least 5 years of customer success management and/or content management services experience
• Managerial experience in a SaaS organization 

We look forward to seeing your CV!