Manager: IT Operations

SUMMARY:
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POSITION INFO:

Job Overview

• Location: Pretoria
• Experience Level: Mid-Senior
• Company Industry: Medical Devices 

An opportunity exists for a hands-on IT Operations Manager to lead the seamless delivery, security, and scalability of an established medical device companies IT infrastructure, across multiple sites. This is a critical leadership role that combines team management, infrastructure oversight, cybersecurity governance, and operational excellence.

The ideal candidate will have deep technical knowledge in Microsoft-based systems, cloud environments, secure networking, automation, and endpoint management. They must be Microsoft Certified, with a proven ability to manage complex IT ecosystems and lead high-performing teams.

Key Responsibilities:

• Lead the IT team across infrastructure, support, and security functions.
• Manage Microsoft Entra ID, Microsoft 365, Active Directory, Salesforce, and Google Workspace.
• Oversee endpoint lifecycle, user access, and network performance.
• Implement automation and disaster recovery strategies.
• Ensure IT compliance and coordinate with audit and cybersecurity teams.

Minimum Requirements:

Education:

• Bachelor's Degree in Computer Science, Information Systems, or a related field (Essential)

Certifications (Essential):

• At least one of the following Microsoft certifications:
  • Microsoft 365 Certified: Administrator Expert
  • Microsoft Certified: Endpoint Administrator Associate
  • Microsoft Certified: Identity and Access Administrator Associate
  • Microsoft Certified: Information Protection and Compliance Administrator Associate

Certifications (Highly Advantageous):

• Salesforce Certified Administrator
• Professional Google Workspace Administrator
• CompTIA Network+, Security+, Cloud+
• ITIL Certified

Required Nature of Experience:

• 3–5 years in IT operations, system administration, or infrastructure management.
• Strong expertise in:
  • Microsoft Entra ID, Microsoft 365 configuration and access control.
  • On-prem Active Directory (AD DS, AD CS) and Group Policy administration.
  • Cloud-based endpoint management (Intune) and MDM tools.
  • Salesforce CRM and Google Workspace configuration and security.
  • Physical and logical networking (routers, switches, firewalls).
  • VoIP, CCTV systems, and network monitoring tools.
  • ITIL process management (incident, change, service desk).
• Practical experience with automation scripting (PowerShell, Python, Bash) and configuration tools (Ansible, Puppet).

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