Manager: Office of the CEO

SUMMARY:
Manager: Office of the CEO

POSITION INFO:
Roles & Responsibilities Summary Executive & Secretarial Support Provide comprehensive administrative and secretarial support to the CEO, including preparation of correspondence, reports, presentations, and meeting minutes. Manage the CEO's diary, appointments, task lists, and priority matters. Serve as the first point of contact for internal and external stakeholders, ensuring professional communication and timely follow-ups. Maintain accurate and up-to-date executive contact records. Provide full secretarial support for all meetings chaired by the CEO. Travel & Logistics Coordination Coordinate and confirm all travel arrangements for the CEO. Monitor travel updates, requirements, and changes. Communicate travel alerts and itinerary adjustments proactively. CEO Agenda & Workflow Management Manage document control (electronic and hard copy) ensuring compliance with company standards. Consolidate and prepare weekly and monthly CEO briefing packs. Track CEO directives, commitments, and follow-up actions to ensure disciplined organisational execution. Support preparation for high-level engagements, including media, investor, stakeholder, and internal events. Ensure business unit submissions align with CEO expectations and strategic priorities. Strategy, Reporting & Performance Monitoring Maintain dashboards and scorecards tracking KPIs, strategic initiatives, and performance progress. Collate and validate inputs for CEO, EXCO, and Board reporting. Coordinate content for Quarterly and Monthly Business Reviews (QBR\/MBR). Identify risks, delays, and performance gaps, escalating issues as required. Conduct strategic and market research to support executive decision-making. Cross-Functional Coordination Provide operational support on strategic and cross-functional initiatives. Monitor deliverables, dependencies, and risks across departments. Facilitate interdepartmental communication to ensure cohesive execution of CEO priorities. Escalate unresolved issues promptly to maintain momentum. Stakeholder Engagement & Communication Act as a key liaison between the CEO, EXCO, senior leadership, Board Secretariat, regulators, and partners. Draft executive communications, briefing notes, summaries, and talking points. Represent the Office of the CEO professionally in coordination and information-sharing engagements.