Manager: Operations

SUMMARY:
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POSITION INFO:

Manager: Operations | Cape Town | Permanent

Lead from the front in a fast-paced air cargo environment where precision, safety, and performance matter. This is a hands-on leadership role for someone who thrives on operational excellence and accountability.

This role is responsible for planning, managing, and overseeing end-to-end cargo operations within a dynamic airfreight network. You will allocate resources, manage workflows, and ensure on-time performance while maintaining strict compliance with safety, security, and regulatory standards. The environment demands strong leadership, attention to detail, and the ability to manage multiple moving parts across people, processes, and systems.

You will take ownership of operational efficiency across warehouse, fleet, and personnel, ensuring that cargo is processed accurately and in line with prescribed procedures. The role also requires active involvement in staff development, compliance management, and continuous improvement initiatives to support business objectives and service delivery standards.

Our client is a well-established player in the aviation logistics sector, known for delivering reliable cargo solutions across a national network. The organisation operates in a highly regulated environment with a strong focus on safety, operational integrity, and customer service excellence.

What You’ll Do

• Plan and manage daily cargo operations to ensure efficient freight movement
• Allocate and manage staff, equipment, and vehicles to meet operational demands
• Oversee warehouse and cargo handling processes in line with company standards
• Drive compliance with safety, security, and regulatory requirements
• Conduct audits, inspections, and incident investigations
• Manage employee performance, rosters, attendance, and development
• Ensure accurate reporting and communication across operational teams
• Maintain strong relationships with customers, suppliers, and internal stakeholders
• Monitor service levels and implement improvements where required

What You Bring

• Certificate in Supply Chain Management (NQF Level 5)
• Minimum 5 years’ industry experience, including 3 years in a managerial role
• Experience in air cargo, logistics, or warehouse operations
• Strong knowledge of health, safety, and regulatory requirements
• Experience handling HR and IR matters
• Proficiency in operational systems and reporting tools
• Valid Code 10 driver’s licence
• Strong leadership, problem-solving, and communication skills
• Ability to work under pressure and manage after-hours operations when required

What Success Looks Like

• Consistent on-time cargo performance across operations
• High levels of compliance with safety and regulatory standards
• Efficient resource utilisation and cost control
• Engaged, well-managed, and high-performing teams
• Strong customer satisfaction and service delivery
• Continuous improvement in operational processes and outcomes