Loan Operations Manager

Cape Town, Hybrid 2-3 days per week,

Salary: R750 000 - R1 000 000 /annum

About Our Client

This is a specialist lender focused on family law cases, such as divorce settlements, and probate cases involving estate distribution after death. The company provides short-term funding to clients who are waiting for legal outcomes but need cash flow.

The Role: Loan Operations Manager

The Loan Operations Manager sits above Case Management and Recoveries and is responsible for ensuring risks are identified early and complex cases are actively managed. The role exists to control the loan book day-to-day, drive inputs into credit and funder reporting, and make decisions with a clear view of cost, timing, and outcome. The focus is on owning the performance of the live loan book and the quality of information that underpins credit and funder reporting.

Key Responsibilities

• Provide functional leadership to the Case Management Lead and Recoveries Lead, setting direction, driving accountability, and managing performance.

• Own the loan book day-to-day, ensuring all material cases are actively managed and risks are identified early.

• Build a more scalable Loan Operations function by improving processes, workflows, and system usage, specifically within Salesforce.

• Drive case-level inputs into credit and funder reporting to ensure portfolio reporting reflects the true risk position.

• Apply a risk-weighted view across the portfolio to prioritize time and resources based on exposure, risk, and likely outcomes.

• Define strategies for complex or high-risk cases, including deciding between pursuing or settling and ensuring execution aligns with outcomes.

• Improve recovery decisions and cost control, including risk and cost analysis of enforcement actions and oversight of legal spend.

About You

• Possess experience in a case-based, analytical, or operational role, such as credit, lending, consulting, restructuring, or operations.

• Demonstrate a track record of owning outcomes and improving them by spotting what could work better and following through to delivery.

• Provide a clear example of bringing structure or efficiency to a process, workflow, or case portfolio.

• Exhibit strong judgement with the ability to make consequential decisions using incomplete or evolving information.

• Ability to identify and assess risk proactively and act before issues escalate.

• Maintain clear and structured communication to distill complex, multi-variable situations into simple, actionable conclusions.

• Comfortable challenging assumptions across teams and functions to improve outcomes.

• Demonstrated use of AI to summarize, structure, or interrogate complex information to create recommendations.

• Experience applying AI tools to improve reporting or operational workflows and comfort working alongside these tools daily.

• Experience in lending, financial services, or legal environments.

• Exposure to recoveries, restructuring, or enforcement processes.

• Experience working with loan management systems or operational workflows.

• Background in consulting or fast-scaling businesses.