Manager: Training & Systems Support

SUMMARY:
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POSITION INFO:

Job Overview

We are seeking an experienced Manager: Training & Systems Support to lead client software training, data implementation, and ongoing systems support.

This role goes beyond training delivery — the successful candidate will take ownership of the full client journey, ensuring that training translates into successful system adoption through continuous engagement, follow-ups, and issue resolution.

Key Responsibilities Leadership & Management

• Lead and mentor a team of training, implementation, and support professionals

• Drive a culture of accountability, collaboration, and customer excellence

System Implementation

• Oversee full lifecycle implementation of software solutions

• Coordinate with internal teams to ensure seamless deployment

• Track progress and ensure successful delivery of milestones

Training & Adoption

• Deliver and oversee impactful client training sessions

• Ensure training translates into real system usage and adoption

Customer Support & Experience

• Oversee resolution of client queries and system-related issues

• Proactively engage clients to improve system utilisation

• Gather feedback to enhance training and support processes

Project & Stakeholder Management

• Manage timelines, resources, and competing priorities

• Work closely with Product, Sales, and Client Success teams

Minimum Requirements

• Bachelor’s degree in Business, Information Systems, Education, or related field

• 7–10 years’ experience in software training, implementation, and support

• Minimum 3 years in a leadership role

• Strong understanding of SaaS platforms, change management, and adult learning methodologies

• Proven track record in managing cross-functional teams
• Exceptional communication, presentation, and stakeholder management skills
• Demonstrated ability to manage competing priorities in a fast-paced environment

Key Competencies

• Strong training and facilitation skills

• Client engagement and relationship management

• Problem-solving and analytical thinking

• Project management

• Excellent communication and presentation skills

Additional Information

• Preference will be given to candidates in line with Employment Equity targets

• Includes data and cell phone allowance