Marketing & Operations Coordinator

SUMMARY:
A well-known bakery and cafe chain is looking for a MARKETING & OPERATIONS COORDINATOR to join their team.

POSITION INFO:
This role is ideal for someone who enjoys variety, takes ownership, and thrives in a fast-moving, collaborative environment. You will be responsible for managing day-to-day marketing coordination and selected operational admin tasks, acting as a central point of organisation, communication, and follow-through across the business.

Core Criteria:

• Previous experience in a coordination, admin, marketing, or operations role (advantageous)
• Ability to simplify processes and identify more efficient ways of working
• Comfortable managing multiple priorities and deadlines simultaneously
• Highly organised with excellent attention to detail and strong follow-through
• Proactive self-starter who takes ownership and manages tasks independently
• Confident communicator, comfortable working across teams, stores, and suppliers
• Strong computer literacy and confidence using digital platforms and systems
• Able to thrive in a growing, fast-moving business where roles evolve

• Plan, schedule, and post content across social media platforms, including community engagement and feedback management
• Monitor online reviews and customer feedback; respond where appropriate and liaise with stores and operations to ensure follow-ups are completed
• Own and maintain Google listings, ensuring all store information is accurate and up to date
• Coordinate photoshoots and content creation, including briefing, scheduling, and asset management
• Manage design workflows and printing timelines, ensuring approvals and delivery are completed on time
• Act as the point of contact for marketing assets such as logos, images, and brand materials
• Support in-store marketing initiatives, campaigns, and events in collaboration with the operations team
• Assist with reporting on marketing activity, KPIs, and customer feedback

• Coordinate marketing material requirements for stores, including menus, labels, table talkers, posters, and loyalty cards
• Collect store orders, arrange printing and distribution, and ensure correct invoicing
• Support marketing elements for new store openings, including signage and in-store materials
• Handle inbound marketing and supplier enquiries, directing them to the appropriate stakeholders

• Manage the central company information email inbox and route queries efficiently
• Assist with onboarding new retail suppliers from an administrative and coordination perspective
• Support internal communications, culture initiatives, and internal events
• Assist with general operational admin tasks to support the wider team
• Coordinate and manage specific internal or external projects and campaigns as assigned
• Support basic business and operational reporting across departments