SUMMARY:
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POSITION INFO:
This is a pivotal, high-visibility, customer-facing leadership role for a professional who combines warm hospitality presence with uncompromising standards, accuracy and commercial judgement.
THE OPPORTUNITY:
This role leads an integrated portfolio spanning:
- Membership growth, onboarding, and retention,
- Brand, marketing and member communications,
- Premium events and functions, delivered with precision and professionalism
At Houghton, the member does not experience departments — they experience Houghton.
KEY RESPONSIBILITIES:
- Own the full membership lifecycle: enquiries, presentations, applications, onboarding/orientation, renewals and retention initiatives.
- Lead the Club’s marketing and communications calendar, ensuring every message is accurate, polished and brand aligned.
- Protect and elevate the Club’s premium positioning across digital channels (website/content/social media) and campaigns.
- Oversee end-to-end delivery of corporate, private and member events: proposals, confirmations, function sheets, interdepartmental briefings, execution and post-event review.
- Drive service recovery and relationship management with members and clients, resolving issues promptly, calmly and professionally.
- Implement practical SOPs/checklists and reporting discipline to ensure consistency, accountability and world-class execution.
CANDIDATE PROFILE:
The successful candidate will demonstrate:
- A warm, polished, member-facing presence with genuine hospitality instincts.
- Exceptional attention to detail and high personal standards (accuracy is non-negotiable).
- Strong written communication and stakeholder-management capability.
- Proven experience in a premium environment (private club, luxury hospitality/venue, membership organisation or high-touch events).
- Commercial acumen, calm decision-making under pressure, and the ability to coordinate across multiple departments
WORKING HOURS & CONDITIONS:
This is a senior role and requires flexibility in support of member commitments and event delivery. The Club’s current conditions for this portfolio include:
- Normal working hours: 08h00–17h00, Monday to Friday (inclusive)
- Reasonable additional hours/overtime may be required as directed by management, dependent on operational demand.
- Probation: three (3) months with formal monthly performance assessments.
- Annual leave: 15 working days per annum (accrued at 1.25 days per month), subject to prior written approval.
- Notice: 4 weeks’ written notice during the first six months of employment; thereafter 8 weeks’ written notice.
- Uniform: supplied by the Club and compulsory while on duty (terms apply).
- Confidentiality and professional standards apply in a member-centric environment.
Shortlisted candidates may be required to complete practical exercises (writing/editing, service recovery scenario, and event planning case study).
Houghton Golf Club is an equal opportunity employer. Appointment will be made in line with South African labour legislation and the Club’s policies.
