Master Service Advisor

Recruiter:

Sydsen

Job Ref:

PTA000701/WS

Date posted:

Tuesday, October 21, 2025

Location:

Sandton, South Africa

SUMMARY:
A leading Dealership is seeking an experienced and customer-focused Toyota Master Service Advisor to join their aftersales team. The ideal candidate will have a proven track record within the Toyota network or a similar OEM environment and a strong understanding of service operations, customer care, and workshop coordination.
As a Master Service Advisor, you will play a key role in ensuring a seamless and professional customer experience, from vehicle check-in to final delivery whilst maintaining Toyota’s world-class service standards every step of the way.

POSITION INFO:

Key Responsibilities

Act as the primary contact for customers throughout the service process.
Accurately capture vehicle concerns, prepare detailed job cards, and provide cost estimates.
Liaise closely with technicians and the workshop controller to ensure timely and accurate repairs.
Keep customers informed of repair progress, additional work, and completion timelines.
Conduct vehicle handovers, ensuring all work has been completed to Toyota standards.
Manage warranty claims, service plans, and goodwill requests in line with OEM guidelines.
Promote additional products and services to enhance customer value and dealership profitability.
Ensure all work complies with Toyota’s quality, safety, and operational requirements.
Contribute to customer retention and satisfaction through proactive communication and follow-up.

Minimum Requirements

Minimum 3–5 years’ experience as a Service Advisor within a franchised dealership (Toyota experience preferred).
Toyota Master Service Advisor Certification or equivalent qualification advantageous.
Sound knowledge of Toyota systems (Autoline, E-Toyota, TSM, etc.) and DMS platforms.
Strong technical understanding and customer relationship skills.
Excellent administrative, organisational, and communication abilities.
Valid driver’s licence and professional presentation.

Key Competencies

Passionate about the Toyota brand and customer excellence.
Strong attention to detail and problem-solving skills.
Able to work under pressure while maintaining high accuracy.
Target-driven with a positive and team-oriented attitude.

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