NOC Engineer

SUMMARY:
We are looking for Network Guardians!

Are you a guardian of uptime who thrives on keeping systems running smoothly around the clock? Do you get excited about monitoring complex infrastructures, resolving critical incidents, and optimizing network performance? If you live for reliability, precision, and pushing the limits of modern network operations, we want to hear from YOU!

POSITION INFO:
Key Responsibilities:

• Field Teams:
  
  • Monitor Field Team groups for escalations and assistance requests.
  • Collaborate with Tier 4 engineers for advanced troubleshooting and issue resolution.
  Apex Support:
  
  • Provide support on Apex (internal system) for tickets raised by the Customer Experience team.
  • Address issues reported on NOC escalation groups and escalate to Tier 4 when necessary.
  Nodes:
  
  • Alert on nodes experiencing low capacity or high client saturation.
  • Apply logical troubleshooting to identify and resolve performance issues.
  • Utilize PRTG to detect recurring sector issues and add problematic customers for connection tracking (PING, TRAFFIC, UPTIME).
  • Optimize network performance by monitoring and tracking performance issues, addressing network problems, and collaborating with other network engineers.
  General Duties:
  
  • Carry out all instructions and directives as required by the NOC Manager, based on operational requirements.

• 2–3 years of hands-on experience in a Network Operations Center (NOC) role.
• Strong troubleshooting and diagnostic skills.
• Proficiency with network monitoring tools (e.g., PRTG) and logical problem-solving.
• Solid understanding of network performance optimization and incident management.
• Ability to collaborate effectively with Tier 4 engineers and cross-functional teams.

• Software Developers
• Mobile Developers
• Business and Systems Analysts
• BI and SQL Experts