NOC Engineer

SUMMARY:
Are you a highly skilled NOC Engineer with a passion for maintaining high‑availability environments and resolving complex technical issues? This is an exciting opportunity to join a dynamic organisation where you will support critical infrastructure and ensure seamless operational performance

POSITION INFO:
Our client is a respected technology‑driven organisation focused on delivering secure, reliable, and high‑performing infrastructure services. As a NOC Engineer, you will be responsible for monitoring, maintaining, and supporting their network and compute environment, ensuring the uninterrupted availability of systems and services.

You will work with a range of modern tools and platforms, collaborate with Tier 2 and Tier 3 teams, and play a key role in identifying issues, performing root‑cause analysis, implementing fixes, and improving system stability. This role is ideal for someone with strong technical abilities, excellent troubleshooting skills, and a customer‑focused approach.

Key Responsibilities:

• Monitor network devices, servers, applications, and compute infrastructure using tools such as Site24x7, Zabbix, and SolarWinds.
• Respond to alerts, troubleshoot incidents, and escalate issues according to SLA and escalation procedures.
• Document incidents, service requests, and resolutions using Jira Service Desk.
• Perform routine system maintenance, health checks, and security compliance tasks.
• Conduct root‑cause analysis and implement preventative and corrective actions.
• Manage OS and third‑party software patching across data centres and client devices.
• Ensure that backups run successfully and adhere to company retention policies.
• Install, configure, and maintain routers, switches, firewalls, and associated software.
• Manage ticket queues with timely communication and resolution.
• Collaborate with Tier 2, Tier 3, and external vendors to resolve complex technical issues.
• Support change management activities, including upgrades, improvements, and maintenance.
• Monitor vulnerabilities and suspicious activity to ensure network health.
• Provide phone, email, and ticket-based support within SLA targets.
• Participate in the after‑hours on‑call rotation for critical incident response.

• Education:
  • Diploma or Degree in Information Technology, Computer Science, or a related field.
• Experience:
  • 5–7 years’ experience in a NOC, IT operations, or network support role.
  • Experience with Jira Service Desk or similar ITSM platforms.
• Skills:
  • Strong understanding of networking protocols (TCP/IP, DNS, and DHCP).
  • Knowledge of IP addressing and subnetting.
  • Experience with monitoring tools, such as Zabbix, SolarWinds, Nagios, PRTG, or Site24x7.
  • Strong troubleshooting and analytical skills.
  • Active Directory administration experience.
  • Familiarity with firewalls, VPNs, and routing fundamentals.
  • Knowledge of Windows Server (2016, 2019, and 2022) and Linux.
  • Experience administering Microsoft 365, Intune, and Azure.
  • Virtualisation experience (VMware and/or Hyper‑V).
  • Experience with backup tools, such as Veeam or Commvault.
  • Strong communication, documentation, and time management skills.
  • Ability to work well under pressure with a high level of customer service focus.

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