NOC Engineer

SUMMARY:
Are you a highly skilled NOC Engineer with a passion for maintaining high‑availability environments and resolving complex technical issues? This is an exciting opportunity to join a dynamic organisation where you will support critical infrastructure and ensure seamless operational performance.

POSITION INFO:
Our client is a respected technology‑driven organisation focused on delivering secure, reliable, and high‑performing infrastructure services. As an NOC Engineer, you will be responsible for monitoring, maintaining, and supporting their network and compute environment, ensuring the uninterrupted availability of systems and services.

You will work with a range of modern tools and platforms, collaborate with Tier 2 and Tier 3 teams, and play a key role in identifying issues, performing root‑cause analysis, implementing fixes, and improving system stability. This role is ideal for someone with strong technical abilities, excellent troubleshooting skills, and a customer‑focused approach.

Key Responsibilities:

• Monitor network devices, servers, applications, and compute infrastructure using tools such as Site24x7, Zabbix, and SolarWinds.
• Respond to alerts, troubleshoot incidents, and escalate issues according to SLA and escalation procedures.
• Document incidents, service requests, and resolutions using Jira Service Desk.
• Perform routine system maintenance, health checks, and security compliance tasks.
• Conduct root‑cause analysis and implement preventative and corrective actions.
• Manage OS and third‑party software patching across data centres and client devices.
• Ensure that backups run successfully and adhere to company retention policies.
• Install, configure, and maintain routers, switches, firewalls, and associated software.
• Manage ticket queues with timely communication and resolution.
• Collaborate with Tier 2, Tier 3, and external vendors to resolve complex technical issues.
• Support change management activities, including upgrades, improvements, and maintenance.
• Monitor vulnerabilities and suspicious activity to ensure network health.
• Provide phone, email, and ticket-based support within SLA targets.
• Participate in the after‑hours on‑call rotation for critical incident response.

• Education:
  • Diploma or Degree in Information Technology, Computer Science, or a related field.
• Experience:
  • 5–7 years’ experience in an NOC, IT operations, or network support role.
  • Experience with Jira Service Desk or similar ITSM platforms.
• Skills:
  • Strong understanding of networking protocols (TCP/IP, DNS, and DHCP).
  • Knowledge of IP addressing and subnetting.
  • Experience with monitoring tools, such as Zabbix, SolarWinds, Nagios, PRTG, or Site24x7.
  • Strong troubleshooting and analytical skills.
  • Active Directory administration experience.
  • Familiarity with firewalls, VPNs, and routing fundamentals.
  • Knowledge of Windows Server (2016, 2019, and 2022) and Linux.
  • Experience administering Microsoft 365, Intune, and Azure.
  • Virtualisation experience (VMware and/or Hyper‑V).
  • Experience with backup tools, such as Veeam or Commvault.
  • Strong communication, documentation, and time management skills.
  • Ability to work well under pressure with a high level of customer service focus.

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