SUMMARY:
-
POSITION INFO:
The Network Operations Centre Engineer (NOC) maintains the network and responds as necessary across the National Network. The person will analyse problems, perform troubleshooting and incident response on the system and track problems through to resolution.
Key Responsibility Areas:
Technical:
Managing, maintaining, and ensuring the accuracy of the client's Monitoring Systems (These report on the status and performance of the Client's IP Core and, ISP Services).
Fault handling and escalation (identifying and responding to faults on the client's IP Core and Transmission network, liaising with NOC engineers when necessary and handling escalation through to resolution).
Provisioning (IP assignment, Core and Transmission Network configuration).
Implementing and reporting of scheduled and approved changes, where necessary escalate failed changes to IP Core Engineers.
Maintaining of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.
Development of knowledge and skills in networking and the relevant systems particularly those specific to the monitoring management and provisioning of the client's IP Core and Transmission network.
Ability to assess and prioritize faults and respond or escalate accordingly.
Commissioning of Transmission nodes and fibre transmission links to the approved client's standard as the network expands.
Responsible for the monitoring and first-level support of the IP Core:
Support and management of the Core IP equipment.
Capacity and route optimization management and reporting.
Assist with WISP integration onto the centralized IP Core.
Transmission network of the client:
Build, manage, and operate national transmission network based on SR-MPLS.
Optimize and manage route and traffic flows.
Manage and lead WISP integration onto the National Transmission network.
Assist, test, and implement in conjunction with our WISP best practices for client’s RFC Process.
Assist with the development and implementation of RFCs by our WISP’s.
Support our WISP with their internal MPLS deployments.
Key Outputs
To ensure the maximum possible service availability and performance of all managed and monitored systems and services.
To provide transmission and IPT services on transmission and IP Core Network.
To provide support assistance and support services for the IP Core Engineers
To develop a good all-round understanding of systems and networks.
Ability to multi-task and prioritise work appropriately
To ensure that any service effecting outages are logged and where required escalated to the NOC engineers.
To ensure that all service outages or interruptions are logged
To continually follow up on the status of any logged and escalated outages and where required escalate to Service provider NOC’s should the outage not be resolved within the allotted internal metrics escalate to IP Core Engineers.
Requirements:
Minimum of 3 Years ISP / SP / WISP experience
High Level of Proficiency in working on Mikrotik Routers & Switches will be advantageous
Mikrotik MPLS deployment experience would be advantageous
Proficiency in oral, written and interpersonal communication skills
English and Afrikaans proficiency
Proficiency in IP address and subnet planning and implementation. Both V4 & v6.
Proficient in Routing Protocols both internal and External (OSPF/BGP/ISIS etc)
Proficient in L2 switching
Proficiency Mac OS X would be a big win
Experience with Juniper Equipment would be advantageous
Own transport essential as shift work is essential in a 24/7 365 environment
Must be able to work shifts
Ability to analyze and define problems, prioritize workflow, multitask, meet deadlines and remain flexible
Ability to remain calm during difficult situations or in a very busy environment as well as when dealing with difficult calls/conflict situations
Professional and pleasant disposition
Strong and effective communication, problem-solving, and decision-making skills are essential
Ability to use initiative, be proactive and self-motivated
Diligence and attention to detail are key skills
Work well under pressure
Juniper/Cisco or other networking or other field-related certifications advantages
Mikrotik Certifications advantageous
Any relevant Network related certification or qualification
