NOC Engineer (T4)

SUMMARY:
An ever-growing Internet Service Provider is looking for a T4 Network and Operations Centre Engineer.

POSITION INFO:
Their Focus:

• Exposure to Large-Scale Wireless Infrastructure - They build and operate their own custom wireless network, including towers, access points, hotspots, and proprietary hardware.
• Fast-Paced, High-Impact Technical Environment - They run thousands of hotspots. Network issues are high-priority and meaningful. A NOC Engineer directly contributes to uptime, reliability, and service quality for tens of thousands of users.
• Opportunities for Growth & Skill Expansion - Get exposure to network monitoring & optimization and Radio/Wi-Fi technologies.
• Mission-Driven, Community-Focused Work - The company’s core mission is to bridge the digital divide and provide affordable internet access to under-served communities.

• Field Team Support: Monitor escalations and assist with device, connection, and bespoke requests.
• PRTG Monitoring: Track offline sites/sectors, identify recurring issues, update sector details, and alert NOC teams.
• Escalations: Manage down/flapping/restoring sites; support Area Managers on client-specific issues.
• APEX Support: Handle complex escalations related to network quality, VPN, VoIP, or cloud services.
• Node Management: Monitor node capacity, migrate clients as needed, and plan new sectors with Mast Engineers.
• Network Management & Design: Lead OSPF, MPLS/VLAN, IP addressing, and change control processes.
• Monitoring & Troubleshooting: Proactively detect and resolve network issues; escalate unresolved fibre/RF faults.
• Client & Internal Escalations: Serve as the final escalation point, resolve complex client queries, and mentor Juniors.
• Security & Compliance: Deploy firewall configurations and enforce SOPs for network security.
• Collaboration & Cross-Functional Support: Work with Field Ops, RF, and CE teams to maintain network resilience.
• Project Management & Documentation: Lead network projects, document changes, and support infrastructure upgrades/migrations.

• 3–4 years’ experience in a NOC role with at least one networking qualification.
• Experience with Ubiquiti, Cambium, or similar wireless vendors.
• Strong understanding of IP networking, dynamic routing protocols, and ISP network design.
• Basic knowledge of PtMP wireless technologies and 2 GHz/5 GHz applications.
• Thorough understanding of network topology, including access and core networks.
• Awareness of link capacity impacts, upstream/downstream dependencies, and node performance.
• Ability to handle escalations in the absence of the NOC Manager.
• Proficiency in managing infrastructure team escalations and responses.
• Strong analytical and diagnostic skills for identifying and explaining node failures.
• In-depth networking knowledge equivalent to CCNP level.