NOC Technician

SUMMARY:
**Please Note: This is an in-office position with working from home on a rotating shift basis - based in Randburg
 
Our client, leading ISP specializing in high-speed fibre internet connectivity for residential and business customers based in Randburg is urgently looking for NOC Technician to join their team.

POSITION INFO:
In order to be considered the following is required: Experience working in a team Excellent communication skills Excellent time management skills 2 years' experience working with L2 and L3 networks Own vehicle Responsibilities: Customer support: Provide prompt and efficient technical support to commercial clients via phone, email or ticket system Address inquires and concerns related to internet connectivity, network configurations, IP routes and other technical issues Troubleshoot and diagnose connectivity issues, resolving faults to minimize downtime for commercial customers Assist with domain registration and management including DNS and NS record updates Create and troubleshoot VOIP lines for commercial customers including IVRs, timed routes and classes of service Create, configure and troubleshoot commercial customer VLANs, IPs and links Network Troubleshooting: Investigate, log and resolve network related faults, ensuring stable and reliable internet connectivity for commercial customers Collaborate with the network operations team to identify and resolve network outages or performance issues affecting customers on the network Technical Assistance: Guide commercial customers through the connection and configuration of network equipment, ensuring proper installation and functionality Provide technical assistance for various devices such as routers, switches and firewalls helping customers understand and optimize their networks Issue resolution: Document and track technical issues reported by commercial customers ensuring accurate records of incidents and resolutions Escalate complex issues to the appropriate teams and follow up to ensure timely resolution and customer satisfaction Product knowledge: Stay up to date on the latest products, services, network topology and technologies used by the business Continuously enhance knowledge of networking protocols, hardware and software to provide effective support to commercial clients Customer education: Educate commercial clients on best practices for network security, data protection and efficient use of internet services Provide training and resources to help clients optimize their internet usage and enhance their online experience If you meet the above requirements, please URGENTLY email us your CV. Information displayed above not limited to advertisement Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application