Network Operations Center (NOC) Manager

SUMMARY:
We’re seeking a strong leader to oversee the daily operations of our Network Operations Centre. You’ll manage Tier 1 and Tier 2 teams, ensuring smooth workflows, rapid incident response, and technical excellence. Your leadership will drive service reliability and performance, keeping us ahead in the ISP industry.

POSITION INFO:
Key Responsibilities: Team Leadership - Lead and mentor NOC Agents, set clear technical objectives, delegate monitoring tasks, and provide coaching on complex connectivity troubleshooting. Network Service Operations - Ensure 24\/7\/365 NOC coverage to meet strict SLAs. Monitor latency, packet loss, and downtime metrics to drive proactive resolutions. Oversee night‑shift and standby teams to safeguard network integrity around the clock. Performance & Reporting - Produce monthly performance reports and deliver detailed ticket analytics to highlight trends and improvements. Incident & Problem Management - Maintain strong processes for outage recovery, major incident communication, and root‑cause analysis (RCA). Escalation Management - Act as the primary escalation point, ensuring clear communication with internal teams and clients during critical outages or escalations. Technical Innovation - Stay ahead of ISP trends by implementing advanced monitoring tools and AI‑driven automation to enhance response times. Cross‑Department Collaboration - Partner with Field Technicians and Operations teams to coordinate site visits, hardware replacements, and seamless service delivery. Job Experience and Skills Required: Proven experience managing a NOC team within a Telecommunications or ISP environment. Network+ \/ CCNA or higher is preferred; ITIL framework knowledge is an advantage. Apply now! For more exciting IT vacancies, please visit: \/> I also specialise in recruiting in the following: Software Developers Mobile Developers Business and Systems Analysts BI and SQL Experts Data & Analytics (Data Scientists, Data Analysts, Python, R, SQL, Machine Learning) AI & Automation (Artificial Intelligence, Machine Learning, Intelligent Automation, and Process Automation Solutions). If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles \/ positions. For more information, contact: Lameez Mohamed Specialist Recruitment Consultant Connect with me on LinkedIn!