National Client Manager

Role Overview:

Key Responsibilities:

• Commercial Strategy Support:
  
  • Analyze market segments and competitors to identify growth opportunities
  • Contribute to development of client-specific growth strategies
  • Stay current on industry trends, consumer behavior, and competitive landscape
• Client Service & Engagement:
  
  • Set and monitor measurable sales targets for each client account
  • Ensure a seamless, high-quality experience across all client touchpoints
  • Develop and implement account plans that align with client goals
• Client Relationship Management:
  
  • Proactively engage with clients to understand needs, challenges, and opportunities
  • Conduct regular reviews (face-to-face or virtual) to present performance insights and propose collaboration strategies
  • Implement feedback mechanisms (surveys, review meetings) to gather client insights and address concerns promptly
• Market Analysis & Expansion:
  
  • Gather and analyze market intelligence from industry reports, customer feedback, and competitive benchmarking
  • Identify and prioritize new markets or segments for expansion
  • Support formulation of market entry or service-launch strategies
• Performance Monitoring & Reporting:
  
  • Track and report on SLAs and key performance indicators (sales, revenue, client satisfaction)
  • Maintain performance dashboards and scorecards for real-time visibility into client metrics
  • Drive a culture of continuous improvement by analyzing trends and implementing corrective actions
• Team Development & Leadership:
  
  • Align the commercial team with strategic objectives, ensuring clarity of roles and targets
  • Coach, mentor, and provide constructive feedback to build team capability
  • Participate in recruitment, onboarding, and performance reviews for direct reports

Minimum Requirements:

• Bachelor’s degree in Commerce, Business Administration, or equivalent
• Minimum 3 years’ experience in commercial/client management roles within the FMCG industry (non-negotiable)
• Proven track record of developing and managing multiple high-value client accounts with measurable revenue growth
• Strong negotiation skills and contract management experience
• Proficiency in CRM software and Microsoft Office (Excel, PowerPoint, Word)
• Excellent analytical, presentation, and communication skills

Core Competencies:

• Strategic Thinking & Long-Term Planning
• Leadership, Coaching & Team Building
• Market Research, Financial Analysis & Data-Driven Decision-Making
• Negotiation & Key Account Management
• Customer Orientation & Relationship Building
• Adaptability in a Fast-Paced, Dynamic Environment
• Innovation, Problem-Solving & Decision-Making Under Pressure