National Client Manager

Recruiter:

Gijima Holdings

Job Ref:

JHB000568/KP

Date posted:

Monday, June 2, 2025

Location:

Pretoria, South Africa

SUMMARY:
Gijima Staffing Solutions is recruiting for a client in the FMCG sector seeking an experienced National Client Manager to drive growth and strengthen key client relationships within a defined portfolio.

POSITION INFO:

Role Overview:

The National Client Manager will implement the commercial strategy, execute account development plans, and expand market share. You will build and nurture high-value client relationships, oversee performance metrics, and lead a team to deliver exceptional service and profitable growth in a dynamic FMCG environment.

Key Responsibilities:

Commercial Strategy Support:
- Analyze market segments and competitors to identify growth opportunities
- Contribute to development of client-specific growth strategies
- Stay current on industry trends, consumer behavior, and competitive landscape
Client Service & Engagement:
- Set and monitor measurable sales targets for each client account
- Ensure a seamless, high-quality experience across all client touchpoints
- Develop and implement account plans that align with client goals
Client Relationship Management:
- Proactively engage with clients to understand needs, challenges, and opportunities
- Conduct regular reviews (face-to-face or virtual) to present performance insights and propose collaboration strategies
- Implement feedback mechanisms (surveys, review meetings) to gather client insights and address concerns promptly
Market Analysis & Expansion:
- Gather and analyze market intelligence from industry reports, customer feedback, and competitive benchmarking
- Identify and prioritize new markets or segments for expansion
- Support formulation of market entry or service-launch strategies
Performance Monitoring & Reporting:
- Track and report on SLAs and key performance indicators (sales, revenue, client satisfaction)
- Maintain performance dashboards and scorecards for real-time visibility into client metrics
- Drive a culture of continuous improvement by analyzing trends and implementing corrective actions
Team Development & Leadership:
- Align the commercial team with strategic objectives, ensuring clarity of roles and targets
- Coach, mentor, and provide constructive feedback to build team capability
- Participate in recruitment, onboarding, and performance reviews for direct reports

Minimum Requirements:

Bachelor’s degree in Commerce, Business Administration, or equivalent
Minimum 3 years’ experience in commercial/client management roles within the FMCG industry (non-negotiable)
Proven track record of developing and managing multiple high-value client accounts with measurable revenue growth
Strong negotiation skills and contract management experience
Proficiency in CRM software and Microsoft Office (Excel, PowerPoint, Word)
Excellent analytical, presentation, and communication skills

Core Competencies:

Strategic Thinking & Long-Term Planning
Leadership, Coaching & Team Building
Market Research, Financial Analysis & Data-Driven Decision-Making
Negotiation & Key Account Management
Customer Orientation & Relationship Building
Adaptability in a Fast-Paced, Dynamic Environment
Innovation, Problem-Solving & Decision-Making Under Pressure

If you have not heard from us by 30 June, consider your application unsuccessful.

Similar jobs you might be interested in:

National Client Manager
Location: Pretoria
Salary:
Gijima Staffing Solutions is recruiting for a client in the FMCG sector seeking an experienced National Client Manager to drive growth and strengthen key client relationships within a defined portfolio.
3 days ago

System Administrator
Location: Johannesburg
Salary:
Join a leading FMCG company! They're looking for a proactive and detail-oriented System Administrator to maintain and optimize their IT infrastructure.
7 days ago

Systems Administrator
Location: Johannesburg
Salary:
ð¥ï¸ Seeking a System Administrator skilled in IT infrastructure, for a Johannesburg, office-based role. Required: 4–5 years’ experience and having supported critical 24/7 IT operations.
6 days ago

French-speaking Technical Trainer
Location: Johannesburg
Salary: Monthly
Our client in the Automotive Industry based in Johannesburg is currently looking to employ a French-speaking Technical Trainer.
15 days ago

Regional Sales Manager (JHB)
Location: Johannesburg
Salary: Monthly salary
COMBINE strategic vision with empathetic leadership, driving business growth through data analysis to develop solid strategies that enable reaching sales and profitability targets as the next Regional Sales Manager.
63 days ago

Applications Engineer/Lab Technician (Construction Chemicals)
Location: Johannesburg
Salary: Market Related
An established international chemical distributor is actively seeking the above to be responsible for testing samples, documenting results, maintaining lab equipment, and ensuring compliance with ISO 17025:2017 while supporting lab operations through reporting and inventory management.
9 days ago

Sales Rep
Location: Johannesburg
Salary: Compensation: Commission-Based
We are seeking highly motivated and target-driven Sales Agents to join our dynamic team. The successful candidates will be responsible for cold calling potential customers to book appointments and meet with clients to sell our financial products and services.
63 days ago

Parts Technical Support Representative
Location: Johannesburg
Salary:
A leading organization in the agricultural and engineering sector is seeking a dedicated Parts Technical Support Representative to join its high-performing technical support team. The ideal candidate will have a strong mechanical background and a proven ability to manage complex customer service and parts-related issues in a dynamic environment.
Today

Automotive Warranty Clerk - Gauteng, Edenvale
Location: Johannesburg
Salary:
Automotive Warranty Clerk - Gauteng, Edenvale #DriveYourCareerForward and be the engine behind seamless warranty processes in the service Department!If you are an energetic, dynamic and efficient administrator with Automotive warranty claim and job card costing knowledge and experience, you will want to apply for this opportunity!As the Warranty Clerk you will be responsible for all war...
Today

Internal Sales Executive
Location: Bryanston
Salary: Market related
An individual with excellent communication skills, a passion for sales
Today