National Operations Manager

SUMMARY:
Are you a dynamic operations leader with a passion for logistics, performance, and building high-performing teams?
We are looking for an exceptional National Operations Manager to take the reins of our growing courier and logistics network across South Africa. 
If you thrive in a fast-paced environment, love solving complex operational challenges, and have a proven track record in courier, freight, transport, or logistics operations, we want to hear from you.

POSITION INFO:
Responsibilities:

• Lead and oversee operations across our national franchise and depot network.
• Drive linehaul, distribution, collection, and delivery performance across South Africa.
• Identify opportunities to improve efficiency, productivity, and profitability.
• Partner with franchisees and operational teams to implement best practices and optimise performance.
• Monitor and improve key service metrics, ensuring industry-leading customer experiences.
• Develop and implement operational strategies that support business growth.
• Lead continuous improvement initiatives and operational innovation projects.
• Manage major service escalations and drive effective solutions.
• Collaborate with Sales, IT, Finance, Customer Service, and Executive Leadership to achieve company objectives.
• Ensure compliance with operational, labour, health & safety, and transport regulations.

• 5+ years' experience within courier, freight, transport, or logistics operations.
• Proven leadership experience managing operational teams and multiple sites.
• Strong understanding of linehaul, distribution, fleet operations, and courier networks.
• Experience analysing operational performance and implementing improvement strategies.
• Advanced Microsoft Excel and reporting skills.
• Strong commercial awareness and cost-control experience.
• Excellent negotiation, communication, and stakeholder management abilities.