National Operations Manager - Gauteng

SUMMARY:
We are seeking a dynamic, results-driven National Operations Manager to lead operational excellence across all corporate stores of this national health food brand. The successful candidate will be an experienced multi-site leader with strong planning, financial, communication and people-management skills, and a strong sense of urgency.

POSITION INFO:
Key Responsibilities: Lead and coordinate operations across multiple regions and corporate stores. Manage, mentor and hold Area Managers, Trainers and Store Managers accountable for performance. Monitor sales, budgets, labour, controllable costs and overall store profitability. Ensure compliance with HR, OHS, food safety and operational standards. Oversee store administration, audits, reporting, repairs and maintenance. Identify training needs and drive talent development and workforce planning. Conduct regular performance reviews and implement improvement plans. Collaborate with support, product development, training and marketing teams to ensure effective execution of operational and promotional initiatives. Analyse store and market performance and identify opportunities for growth and improved operational efficiency. Provide consolidated operational and financial reporting to the Head of Operations. Requirements: SA Citizen Grade 12 or equivalent; a relevant degree or diploma is advantageous. 5-8 years' proven multi-site operational management experience within F&B or QSR. Strong leadership, people management and performance management experience. Excellent financial acumen, including budgeting, cost control and labour optimisation. Sound knowledge of OHS, food safety and employment legislation. Strong MS Office and intermediate-to-advanced Excel skills. Oracle or Micros back-office experience advantageous. Fluent in English, both written and verbal. Valid driver's licence, own reliable vehicle and willingness to travel within South Africa, including to the Cape Town Head Office.