Network Administrator

The duties of a Network Administrator include being a reference point for all IT related queries, maintaining computer networks, systems and servers and solving any problems that may occur with them. Network Administrators are expected to display good interpersonal skills as they will interact with colleagues and clients from various departments and executive levels. They will be required to diagnose, comprehend and resolve technical tasks independently.

Job Description:

The candidate will be working in an office bound IT and ISP environment maintaining the company’s network integrity and partly providing support to end-users and businesses. The position is mainly office bound but may be required to drive out to meet a customer for an occasional consult. The candidate will join our technical team comprising of Network Technicians and a Network Engineer. A company vehicle will be available to use for this should the need arise. The candidate must have a reliable internet connection at home with a Desktop/Laptop for after hour support.

Roles & Responsibilities:

• - Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimisation
• - Provide remote troubleshooting and fault finding if issues occur upon initial installation
• - Provide onsite or remote access diagnoses and resolution of network using an integrated set of diagnostic tools and techniques
• - Provide Telephonic and Remote support to end users and businesses
• - Installing and configuring computer networks and systems
• - Troubleshooting and Maintaining clients’ Servers
• - Consulting with clients to provide them with a specific system requirement and/or design solution
• - Budgeting for equipment and assembly costs
• - Assisting with assembling and repairing computer hardware
• - Maintaining existing software and hardware with any upgrades any that have become obsolete
• - Working with IT support personnel
• - Conducting backup operations and monitoring thereof
• - Drafting of network diagrams, proposals and technical documentation
• - Daily reports on technical systems
• - Secure network systems by establishing and enforcing policies, and defining and monitoring access
• - Configuring firewalls, routing and switching to maximise network efficiency and security
• - Implementing and/or designing new system configurations

Personality:

• - Customer Focussed
• - Methodical approach to work
• - Meticulous and Honest
• - Excellent written and verbal skills in English
• - Well articulated
• - Self driven and able to work without supervision
• - Ability to handle stress
• - Great problem-solving skills: Be able to think out of the box

Working Hours:

• - Monday to Friday 7am to 4pm, or 8am to 5pm and;
• - One weekday “after-hours” support shift from 5pm to 10pm (Remote support via our chat system). This days’ weekday shift will be reduced by 3 hours to accommodate travelling etc. and;
• - One 6-hour remote support shift per weekend

Qualifications:

• - A+ and N+
• - Basic Networking Diploma or similar
• - Microsoft Server Qualifications or Similar
• - Drivers Licence

Experience:

• - Min 3 -5 years’ experience in Network Administrator Environment
• - WAN / MPLS / IPSec Networks
• - Routing protocols (OSPF, EIGRP, BGP, VLAN, Trunking)
• - Configuration and setup of Mikrotik Routers and Switches
• - VMware vSphere virtualized systems (not Required Advantageous)
• - Experience with Ubiquity hardware and software (Advantageous)
• - Fluent in Microsoft Windows 7, Windows 8 and Windows 10
• -Fluent in Microsoft Windows Server 2008, 2012 and 2016
• - Experience with Cloud Email systems (eg Office 365 Setup, Google Workspace, etc)
• - Experience in Hosting and Cloud Based platforms (not Required Advantageous)
• - Experience with Remote Desktop Technologies (RDP, Anydesk, Teamviewer, VPN etc)
• - Intermediate Knowledge of Using Microsoft Office (this includes, Outlook, Word, Excel)
• - Linux Server Management (Advantageous)