Network Customer Relationship Manager (CH1163)

SUMMARY:
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POSITION INFO:

Our client, a leading payment aggregator and provider of secure payment solutions, is looking for a Network Customer Relationship Manager to join their growing team.

This role is responsible for managing and expanding relationships with digital & banking payment networks to enhance service delivery, optimise transaction performance, and support business growth.

The ideal candidate is a strategic thinker with strong relationship management, problem-solving, and analytical skills. They will take ownership of a portfolio of digital and banking networks, ensuring effective servicing, retention, and expansion while driving innovation and growth opportunities.

Role responsibilities:

• Manage and grow relationships with digital and banking payment networks to increase transaction volumes.
• Develop and implement sales strategies in collaboration with payment networks to meet business objectives.
• Support onboarding of new payment networks, working with Operations,
• Finance, and IT on contracts, fees, and integrations.
• Ensure successful delivery of new and existing solutions, addressing queries and technical requirements.
• Monitor performance and forecast sales volumes using data analytics to inform business decisions.
• Identify market trends and competitor activity to refine business strategies.
• Drive strategic partnerships, representing Pay@ at industry events, expos, and networking opportunities.
• Support marketing initiatives, collaborating on campaigns, collateral, and promotional activities at payment networks.
• Expand payment network relationships across Africa, identifying opportunities for growth.
• Track and report on business development progress, including transaction performance, market insights, and solution effectiveness.

Minimum qualifications, skills, and experience:

• Relevant tertiary qualification.
• 5-8 years’ experience in customer service, fintech, banking and payments industry
• Experience in business development and scaling initiatives.
• Strong understanding of the digital environment and product development lifecycle.
• Proficiency in MS Office and data analytics tools.
• Valid driver's license and the ability to travel.
• Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.
• Clear criminal, fraud, and credit record

General:

• While we would really like to respond to every application, should you not be contacted for this position within 15 days please consider your application
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.

Please include your current salary and salary expectations