Network Engineer (Level 2)

SUMMARY:
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POSITION INFO:

Level 2 Network Engineer with a background in managed services, skilled in integrating and problem-solving in Windows Server, Microsoft 365, Cisco Internetworking, VPNs, and firewalls.

This is a full-time, office-based position (not hybrid).

Working hours are 10:30 AM to 7:30 PM, Monday to Friday, aligned with international business operations.

Qualifications and Minimum Requirements:

• 4 years’ hands-on experience as a Network Engineer within a Managed Services or IT Solutions environment
• Certifications: MCSA / MCITP / CCNA / CCNP / VCP / Fortinet NSE4–NSE8 / Network+
• Microsoft Server, Exchange, Active Directory, and Windows support 
• Cisco networking (switching, VLANs, routing, firewalling)
• Microsoft Azure (Storage and Compute) 
• Firewall management and implementation (Fortinet NSE 3 Network Security Associate)
• Hyper-V / VMware (virtualisation technologies)
• Server hardware, data backup and recovery, VPN connectivity, and corporate antivirus support
• VOIP/SIP configuration and management
• Driver's license and own transport

Key Performance Areas: 

• Support and maintain complex environments across networking, servers, and cloud infrastructure.
• Install, configure, and troubleshoot Microsoft Exchange (on-premises and cloud).
• Manage and monitor firewall rules, VPNs, routing, and switching across multiple networks.
• Configure and maintain virtual environments using VMware or Hyper-V.
• Deploy and maintain Windows Servers, Active Directory, and data backup systems.
• Support virtualisation, storage, and high-availability infrastructure.
• Manage and troubleshoot VOIP/PBX systems (both on-premises and cloud-hosted).
• Provide client-facing support, ensuring professional communication and timely delivery.
• Document all activities and resolutions accurately within the service ticketing system.
• Identify, escalate, and mitigate risks promptly to maintain service continuity.
• Contribute to continuous learning, technical improvement, and team knowledge sharing.