Network Operations Centre (NOC) Team Leader

 

Recruiter:

Global Network Recruitment

Job Ref:

JHB000041/LB

Date posted:

Saturday, September 11, 2021

Location:

Johannesburg, South Africa


SUMMARY:
Our client a leading multinational Telco requires a NOC Team Leader.

The person needs to have CCNA or hands on experience with Cisco and related telecommunications technologies, ITIL Lifecycle, 2 years' Service Desk Management or equivalent PLUS a minimum of 3 years' experience in a Support Leadership role/NOC environment, and experience in an Enterprise and Wholesale telecommunications support environment.  

POSITION INFO:
Requirements:

Knowledge:

  • Thorough knowledge of networks in the telecommunications industry.
  • Knowledge of customer service principles.
  • General understanding of the Basic Conditions of Employment Act in relation to a Support Centre environment.
Skills:
  • Excellent written and verbal communication skills in English.
  • Practical understanding of network design.
  • Analytical skills.
  • Proficient in MS Office, particularly Excel - have some level of understanding of formulas.

Behavioural:
  • Customer Responsiveness
  • Results driven
  • Supervisory skills
  • Leadership
  • Problem solving
  • Attention to detail
  • Admin orientated
  • Stress tolerance
  • Resilience
Minimum Qualifications:
  • CCNA or hands on experience with Cisco and related Telecommunications technologies.
  • BTech degree or equivalent.
  • ITIL Lifecycle.
  • 2 Years’ Service Desk Management or equivalent.

Minimum Experience:
  • Minimum of 3 years’ experience in a Support Leadership role / NOC environment.
  • Experience in an Enterprise and Wholesale Telecommuncations support environment.
Other Requirements:
  • Must be willing to work weekends shifts on a monthly basis, or after hours, if required.
  • Must be willing to provide backup to Team Manager as required, in customer meetings and strategic initiatives.
  • Experience in personnel and shift coordination and management and daily reports on shift operations and issues handled/escalated.
  • Experienced and proficient with troubleshooting techniques and problem-solving in a 24x7x365 production environment.
  • Ability to multi-task, fast learner, good analytical skills, self-learner, and Service Orientation.
  • Self-driven and independent who is able to take responsibility and proactively carry-on tasks as a self-contributor.
  • Excellent interpersonal relationship & communication ability.
  • English at a very high level written and verbal.
  • Identify and verify service impact to customers, and dispatch subject matter experts in support of problem resolution.
  • Communicate with internal and customer-facing teams in support of status updates regarding open issues and implement actions in support of root cause analysis and problem remediation.
  • Effectively lead troubleshooting efforts during outage bridges.
Key Performance Areas:
  • Customer Satisfaction.
  • Supervise Team.
  • Supplier adherence to SLA''s.
  • Administration.
  • Reporting.
We would like to thank all applicants in advance for submitting their CVs.

Please note that only short listed candidates chosen to continue on through the selection process will be contacted.

Should you not hear from us within 30 days'' of applying please consider your application unsuccessful.

We encourage you to monitor our company adverts --------Please upload your CV here--------> for more great opportunities!

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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