SUMMARY:
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POSITION INFO:
ENVIRONMENT:
A dynamic Internet Service & Network Specialist seeks a strong technical Network Specialist to provide high-level support such as strategic planning of network upgrades and high-level network performance analyses. Support functions extend from testing and troubleshooting problems to regular maintenance. Applicants will require Matric/Grade 12, a relevant IT tertiary qualification and of the following Certifications: FortiGate/Sophos/Cisco Voice Certification or equivalent, a CCNA/CCNP or equivalent, a HPE Aruba Networking and Huawei Certification. You will also need 5 years’ experience with wireless solutions and support, HPE Aruba Networking & experience delivering Network Security Services in a customer-facing environment. You will also require FortiGate, Sophos and Cisco Voice experience.
DUTIES:
- Implementation, maintenance, monitoring, and management of networking infrastructure and capability (hardware and software solutions).
- Analyse and solve common and complex network problems through reasoning, troubleshooting, and innovative thinking.
- Develop and maintain professional working relationships with clients and client end-users in support of the Service Delivery Manager.
- Liaise with 3rd party vendors to resolve escalated incidents, problems, and queries.
- Maintain service and quality levels in accordance with company business standards, processes, and procedures.
- Create and update documentation related to installation procedures and troubleshooting of network incidents.
- Communicate (orally or in writing) feedback and technical information to all levels of end-users and customer IT management.
- Punctual, disciplined, and dedicated to effectively executing job requirements while adhering to internal and external HR and IT policies.
REQUIREMENTS:
Qualifications -
- Matric \ Grade 12 (Compulsory).
- Tertiary IT qualification.
- Experience with FortiGate, Sophos, Cisco Voice Certification or equivalent.
- CCNA / CCNP or equivalent Certification.
- HPE Aruba Networking or equivalent Certification.
- Huawei Certification.
Experience/Skills -
- Experience with FortiGate, Sophos, Cisco Voice.
- 5+ Years experience with –
- Wireless solutions and support
- HPE Aruba Networking
- Delivering Network Security Services in a customer-facing environment
- ITIL v3 Foundation minimum.
ATTRIBUTES:
- Communication and interpersonal skills.
- Self-awareness and self-management.
- Conflict Management and collaboration.
- Coaching and developing others.
