SUMMARY: Our client in the Information Technology sector based in East London is seeking to employ a Network Support Engineer to join their dynamic team.
POSITION INFO: Job Description: - Planning infrastructure design and implementations- Consulting with clients to specify requirements and design solutions- Recommend improvements to existing solutions- Fully understand a VPN configuration, support and designEquipment- Implement Infrastructure under change control processes- Configuration, maintenance & management of installed equipment- Pro-actively plan and install upgrades, releases, and device firmware upgrades.- Documentation of configurationsSupport- Providing technical support to both internal and external client/remote sites- Monitor all networks / identify problem areas- Manage and respond to support tickets timeously- Troubleshooting and resolution of issues- Monitoring performance of networks- Working with IT support personnel- Providing network administration and supportPeople Skills- Working with Service Providerso Ensuring that maintenance contracts are in place- Liaison with clients in a professional mannerExcellent Communication skills with clientsSecurity- Ensuring that the environment is secure from external threats- Sound understanding of firewalls and configuration- Anti-virus installations / monitoring- Threat detection and analysis- Understanding of certificatesOverview- Evaluate industry trends and assist in implementing standards and best practices.- Produce relevant reports for internal management- Provide costing into budgets for projects and CAPEX- Documentation to reflect all processes and procedures- Define network policies and proceduresJob Requirements: - Matric or Grade 12 or NQF4- Information Technology - national diploma or bachelor’s degree (optional)- Relevant qualifications/certifications in networking / hardware- Driver’s license minimum code 08- Minimum of 5 years relevant technical experience in the networking environment with demonstratable skills- Good Technical understanding of both Local and Wide area networking- Microsoft Networking Services (Active Directory, DNS, PKI, DHCP)- Fortinet / Cisco desired- Network devices (servers, routers, firewalls)
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