SUMMARY:
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POSITION INFO:
We are seeking a high-calibre Technical Fleet Operations & Telematics Specialist to take ownership of the technical and operational “nerve centre” of our fleet environment. This is not a traditional administrative role. It is ideally suited to a technically strong, detail-driven professional who thrives at the intersection of fleet operations, I.T. infrastructure, AI-powered telematics and client support.
You will be responsible for ensuring that all tracking systems, AI camera technologies and technical infrastructure are fully optimised, while coordinating field operations and delivering a high standard of service to corporate clients.
Key Responsibilities
Fleet Systems & Operations Management
- Manage and optimise cloud-based Fleet Management Systems (FMS) to ensure accurate, automated workflows.
- Monitor system performance and ensure maximum uptime across all fleet assets.
- Conduct regular data integrity audits, ensuring all vehicles, SIM cards and devices are correctly configured and reporting.
Telematics & AI Camera Systems
- Configure, calibrate and monitor AI-driven camera systems (ADAS and DSM).
- Support platforms such as Netradyne, Lytx, HikVision and MDVR solutions.
- Assist with remote setup of AI safety features, including driver behaviour and fatigue monitoring.
Technical Installation & Lifecycle Coordination
- Coordinate field technicians and fitters for installations, repairs and de-installations.
- Manage the full technical lifecycle of telematics hardware deployments.
- Perform remote system health checks to confirm device communication before job completion.
- Provide remote technical guidance on hardware installation, wiring and signal testing.
Networking & Technical Troubleshooting
- Diagnose and resolve connectivity issues related to APNs, IP addressing, DNS, VLANs and network latency.
- Troubleshoot hardware-to-server communication failures.
- Ensure seamless integration between tracking units, cameras and associated systems.
Client Relationship Management
- Act as the primary technical contact for corporate clients.
- Translate technical issues into clear, professional communication.
- Provide real-time updates on installations, faults and resolutions.
- Maintain strong client relationships, even in high-pressure or escalated situations.
SLA & Service Delivery
- Monitor and enforce Service Level Agreements (SLAs).
- Ensure “Unit Down” and “Camera Fault” issues are resolved within required timeframes (24–48 hours).
- Maintain high responsiveness to client queries, particularly for critical issues.
Minimum Requirements
- Experience:
- Minimum 3+ years in a technical administrative, telematics or fleet management environment.
- Exposure to Tracker, Cartrack, Ctrack, Mix Telematics, Bidfreight or Kargo National is highly advantageous.
- Technical Knowledge:
- Strong understanding of GPS/GSM communication and telematics systems.
- Experience with AI dashcams, MDVR or CCTV systems.
- Solid networking fundamentals, including IP, APN, DNS and VLANs.
- Systems & Tools:
- Proficiency in platforms such as Ctrack, Cartrack or Mix Telematics.
- Experience working with CRM and telematics back-office systems.
- Communication & Soft Skills:
- Excellent verbal and written communication skills in English.
- Ability to remain calm, professional and solutions-focused under pressure.
- Strong coordination and organisational ability.
- Advantageous:
- Afrikaans or Xhosa language skills.
- Experience supporting field technicians remotely.
Should you wish to apply please email your CV to
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
