Network Support Engineer

SUMMARY:
-

POSITION INFO:

Our client, a South African- based information and communication technology (ICT) market leader is seeking to employ a Network Support Engineer to join their East London branch.

Â

Required Experience:

• Matric or Grade 12 or NQF4
• Information Technology - National Diploma or Bachelor’s Degree
• Relevant qualifications/certifications in networking / hardware
• Driver’s license minimum code 08
• Minimum of 5 years relevant technical experience in the networking environment with demonstratable skills
• Good Technical understanding of both Local and Wide area networking
• Microsoft Networking Services (Active Directory, DNS, PKI, DHCP)
• Fortinet / Cisco desired
• Network devices (servers, routers, firewalls)

Â

Duties & Responsibilities:

Solution Design

• Planning infrastructure design and implementations
• Consulting with clients to specify requirements and design solutions
• Recommend improvements to existing solutions
• Fully understand a VPN configuration, support and design
  
  

Equipment

• Implement Infrastructure under change control processes
• Configuration, maintenance & management of installed equipment
• Pro-actively plan and install upgrades, releases, and device firmware upgrades.
• Documentation of configurations
  
  

Support

• Providing technical support to both internal and external client/remote sites
• Monitor all networks / identify problem areas
• Manage and respond to support tickets timeously
• Troubleshooting and resolution of issues
• Monitoring performance of networks
• Working with IT support personnel
• Providing network administration and support
  
  

People Skills

• Working with Service Providers
• Ensuring that maintenance contracts are in place
• Liaison with clients in a professional manner
• Excellent Communication skills with clients
  
  

Security

• Ensuring that the environment is secure from external threats
• Sound understanding of firewalls and configuration
• Anti-virus installations / monitoring
• Threat detection and analysis
• Understanding of certificates
  
  

Overview

• Evaluate industry trends and assist in implementing standards and best practices.
• Produce relevant reports for internal management
• Provide costing into budgets for projects and CAPEX
• Documentation to reflect all processes and procedures

Define network policies and procedures

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

---