Network Support Engineer

SUMMARY:
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POSITION INFO:

Duties & Responsibilities

Solution Design

• Planning infrastructure design and implementations
• Consulting with clients to specify requirements and design solutions
• Recommend improvements to existing solutions
• Fully understand a VPN configuration, support and design Equipment
• Implement Infrastructure under change control processes
• Configuration, maintenance & management of installed equipment
• Pro-actively plan and install upgrades, releases, and device firmware upgrades.
• Documentation of configurations

Support

• Providing technical support to both internal and external client/remote sites
• Monitor all networks / identify problem areas
• Manage and respond to support tickets timeously
• Troubleshooting and resolution of issues
• Monitoring performance of networks
• Working with IT support personnel
• Providing network administration and support

People Skills

• Working with Service Providers
• Ensuring that maintenance contracts are in place
• Liaison with clients in a professional manner
• Excellent Communication skills with clients

Security

• Ensuring that the environment is secure from external threats
• Sound understanding of firewalls and configuration
• Anti-virus installations / monitoring
• Threat detection and analysis
• Understanding of certificates

Overview

• Evaluate industry trends and assist in implementing standards and best practices.
• Produce relevant reports for internal management
• Provide costing into budgets for projects and CAPEX
• Documentation to reflect all processes and procedures
• Define network policies and procedures

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