Network and Cisco Engineer - 12 month contract

SUMMARY:
A Network and Cisco Engineer is responsible for designing, implementing, managing, and maintaining secure and reliable network infrastructure, primarily using Cisco technologies. The role focuses on ensuring optimal network performance, availability, and security across enterprise environments.

POSITION INFO:
Responsibilities:

• Installation and support of network infrastructure
• Overseeing the installation ISP Circuits at branches and franchises.
• Overseeing installation of network equipment and cabling at branches and franchises.
• Managing network infrastructure of all office moves for branches and franchises, and ensuring all completed by agreed date. Keeping inventory of all network equipment in the Cape and Port Elizabeth Region and updating on a regular basis.
• Updating Visio diagrams with all changes
• Maintenance of network rooms and cabling at all branches. Site diagrams and keeping up to date.
• Installation and support of 5th mountain equipment at franchise sites.
• Configuring of switches at franchise sites for voice over IP telephony and testing with vendor.
• Support of Wi-Fi network at Century City and all branches and franchises.
• SDWAN - installation and support of Viptela and Meraki sites.

• Installation and configuration Microsoft Teams Telephony and Amazon Connect.
• Providing support to video conferencing equipment at Century City.
• Overseeing installation and support of telephone at branches.
• Hardware and software of equipment:
• Support of equipment in all branches. Actioning of calls logged via Remedy (a call logging system).
• Support users with 3G (APN) and VPN. Testing connectivity
• Telephonic problem resolution/ support according to remedy:
• Identified problems to be resolved timeously.
• Ensuring effective resolution of service requests and incidents logged.
• Keeps updated with reference material related to routine problems.
• Unresolved calls/ problems are escalated for resolution.
• Maintain accurate log entries of user, problems and resolution.
• Transfer knowledge to users and team members in a well-articulated manner.
• Logging of calls to external suppliers
• The external supplier call logging process always needs to be adhered to.
• Promptly escalate calls to the suppliers using the escalation path.
• Take ownership of calls till closure status.

• Matric and a Tertiary Qualification
• CompTIA Network+
• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)

• Cloud and edge networks
• Mobile networks
• Local-area networks (LAN)
• Wide-area networks (WAN)
• Software-defined networks (SDN) - Viptela and Meraki
• F5 - Application load balancer
• Infoblox
• ISE