SUMMARY:
The Night Auditor is responsible for overseeing the front office and financial reconciliation processes
during the night shift. This role combines guest service, security awareness, and accounting accuracy,
ensuring all daily financial transactions are balanced and the lodge operates smoothly overnight.
Key Duties & Responsibilities
1. Night Audit & Financial Reconciliation
- Perform end-of-day (EOD) procedures and night audit processes.
- Reconcile all guest accounts, room charges, and payments.
- Balance cash, credit cards, and ledger accounts.
- Verify and post daily revenue (accommodation, food & beverage, activities).
- Identify and resolve discrepancies.
- Prepare daily financial and management reports.
2. Front Office Operations
- Handle late check-ins and early check-outs.
- Process reservations, amendments, and cancellations.
- Respond to guest queries, requests, and complaints professionally.
- Ensure smooth handover to the morning front office team.
3. Guest Services
- Deliver 5-star guest service at all times, even during night hours.
- Arrange wake-up calls, transport, and special guest requests.
- Maintain confidentiality and professionalism with high-profile guests.
4. Security & Safety
- Monitor lodge security systems (CCTV, access control if applicable).
- Conduct regular property patrols where required.
- Ensure safety of guests and staff during night hours.
- Act as the first point of contact for emergencies.
5. Reporting & Administration
- Compile night audit packs and reports for management.
- Maintain accurate logs of incidents, guest requests, and financial records.
- Ensure compliance with internal controls and audit standards.
6. Coordination & Communication
- Liaise with housekeeping, maintenance, and security teams.
- Communicate any operational issues to management.
- Ensure readiness for early morning lodge operations (e.g., safari departures).
POSITION INFO:
Qualifications & Requirements Education - Matric (Grade 12) or equivalent. - Diploma or Certificate in Hospitality Management, Tourism, or Finance advantageous. Experience - 2-4 years' experience in: o Front Office \/ Reception o Night Audit in a hotel or lodge environment - Experience in a 5-star lodge or hotel highly preferred. - Knowledge of safari lodge operations is advantageous. Technical Skills - Minimum 2 years experience in Opera - Strong numerical and reconciliation skills. - Computer literacy (MS Excel, Word, Outlook). Key Skills & Competencies - Strong attention to detail and accuracy. - High level of integrity and trustworthiness. - Ability to work independently during night shifts. - Excellent problem-solving skills. - Strong communication and guest service skills. - Ability to remain calm under pressure. - Basic accounting knowledge.Key Skills & Competencies - Strong attention to detail and accuracy. - High level of integrity and trustworthiness. - Ability to work independently during night shifts. - Excellent problem-solving skills. - Strong communication and guest service skills. - Ability to remain calm under pressure. - Basic accounting knowledge.
