Night Auditor

SUMMARY:
Night Auditor - 4 star hotel. Hospitality Hire is recruiting an experienced Hotel Night Auditor for an established hotel in Cape Town. We are looking for a reliable, professional and guest-focused Night Auditor with at least 2 years of experience in a similar role within a 4-star or 5-star hotel environment. The successful candidate will be responsible for ensuring smooth Front Office operations during the overnight shift, delivering excellent guest service, completing daily financial reconciliations and maintaining accurate reporting. This position requires strong attention to detail, sound financial understanding, proficiency in Opera PMS and Microsoft Excel, and the confidence to work independently while maintaining high operational standards.

POSITION INFO:
MINIMUM REQUIREMENTS Hospitality qualification preferred Minimum 2 years of experience in a similar role within a 4-star or 5-star hotel environment Previous hotel night audit and Front Office experience Proficiency in Opera PMS is essential Strong Microsoft Excel skills, including financial reconciliations, reporting and data analysis Proficiency in Microsoft Office Sound financial acumen and understanding of hotel financial procedures Experience with daily financial reconciliations, cash handling and end-of-day reporting Excellent written and verbal communication skills in English Professional telephone and email etiquette Strong administrative, planning and organisational skills Excellent attention to detail, accuracy and operational efficiency Ability to work independently with minimal supervision Strong problem-solving skills and ability to take initiative Ability to manage guest complaints and challenging situations professionally Confident, calm and professional with a positive and friendly attitude Well-groomed with a professional appearance Strong interpersonal skills and a guest-focused approach Ability to multitask and perform effectively under pressure Reliable, responsible and committed to maintaining high service standards Ability to work effectively with other departments Flexibility to work overnight shifts, weekends and public holidays KEY RESPONSIBILITIES Manage Front Office operations during the overnight shift Deliver professional and efficient guest service throughout the night Handle guest check-ins, check-outs, enquiries and incoming calls Verify guest information, reservations and payment methods Complete daily night audit procedures and end-of-day financial processes Perform financial reconciliations, cash handling and reporting Investigate and resolve discrepancies relating to guest accounts and financial transactions Prepare accurate daily financial and operational reports Ensure all end-of-day tasks are completed accurately and within required deadlines Maintain accurate guest records and financial information on Opera PMS Handle guest complaints and resolve service-related issues professionally Identify opportunities to upsell hotel products and services Ensure compliance with Front Office policies, procedures and operating standards Coordinate with Security regarding guest safety, incidents and operational concerns Identify and report unsafe conditions or potential security risks Maintain guest privacy, confidentiality and the security of hotel information Collaborate with other departments to ensure smooth overnight operations Assist colleagues where required to maintain service standards and operational efficiency Handle sensitive guest and employee matters with professionalism and discretion Support Front Office management with additional operational duties as required APPLY This opportunity is suited to an experienced hotel Night Auditor who is confident working independently, has strong financial and administrative skills and takes pride in delivering excellent guest service during overnight operations. Apply online through Hospitality Hire with your updated CV. Only shortlisted candidates meeting the minimum requirements will be contacted.