OEM - Aftersales Technical Support Administrator - Gauteng, Northern Suburbs

Recruiter:

Select Motor Recruitment

Job Ref:

JHB000653/DP

Date posted:

Thursday, August 21, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Remuneration: 380K-480K (PA) negotiable on experience – Benefits including Provident Fund & Medical Aid

Our client, a prominent vehicle brand manufacturer, is seeking a proactive Technical Support Administrator to join their team. If you're passionate about providing exceptional technical support and thrive in a dynamic environment, this is the role for you.

As the Technical Support Administrator, you will be responsible for offering expert technical assistance to the dealer network and their aftersales service, performing in-depth problem analysis, compiling detailed failure reports testing warranty-claimed items, and ensuring the effective and timely execution of the TAR process. Your expertise will play a vital role in enhancing dealer operations and ensuring the smooth flow of aftersales support.

POSITION INFO:
Responsibilities include:

Diagnose and evaluate faults for OEM and dealer vehicles as needed
Perform warranty repairs for dealers when required
Maintain accurate and up-to-date administrative records
Prepare technical reports and assist panel shops with OEM vehicle repairs
Support dealers with on-site repairs to meet deadlines
Organize and prepare training sessions for the center
Attend local and international training seminars to meet OEM standards
Compile reports on technical queries from dealers and customers
Provide technical advice and assistance to OEM customer service
Analyze failure trends and implement processes to address issues and improve technician skills
Upskill technicians through on-the-job training during diagnosis assistance
Ensure service materials are updated and available in DCS
Coordinate with OEM departments to ensure service materials for new vehicle launches are available
Assist with SSQS training and exams as needed
Collaborate with district controllers for diagnosis support at dealers and OEM
Ensure accurate, cost-effective repairs by diagnosing issues promptly
Assist dealers off-site in the most cost-effective manner
Monitor and maintain cleanliness and order at OEM and dealer service centers
Apply 5S principles (Sorting, Simplifying, Sweeping, Standardizing, Sustaining)

Requirements:

Completed a full apprenticeship and recognized Red Seal Trade test
Completed relevant technological courses
Minimum of 2 years’ experience in similar or related position in the automotive industry as a technical support administrator
Knowledge of FTIR/TAR systems and SDT2 functionality
PC Literate
Strong analytical, process-improvement, and report-writing skills
Ability to compile and analyze operational processes and reports
Weekly progress reports to be submitted to the manager
Analytical thinking, practical orientation, and solid ethics
Excellent communication, frustration tolerance, flexibility, and initiative
Team player with the ability to work autonomously and self-reliantly
Resilience and cultural acceptance
Willingness to work overtime and travel at short notice
Motor Industry experience ESSENTIAL!!

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.

Applications should be submitted no later than Monday 25 August 2025.

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