OPERATIONS & SYSTEMS MANAGER

SUMMARY:
OPERATIONS & SYSTEMS MANAGER
(Odyssey POS | Retail Operations | Stock Control Specialist)

POSITION INFO:
About the Role Our client, a well-established hardware and building supplies business, is seeking an experienced Operations & Systems Manager to take ownership of retail systems, stock control processes, reporting, and operational support. This is a senior operational role suited to a highly organised, technically minded individual who thrives in a fast-paced retail environment. The successful candidate will serve as the key link between systems, stock management, and daily operations, ensuring accuracy, efficiency, and business continuity across the organisation. This is not an accounting position. Instead, the role focuses on operational excellence, retail systems management, stock integrity, and troubleshooting. Key Responsibilities Manage and maintain the Odyssey POS system and related retail technologies. Oversee stock control processes, stock adjustments, stock investigations, and stock accuracy. Process and monitor Goods Received Vouchers (GRVs) and ensure accurate inventory records. Produce operational, stock, and management reports to support decision-making. Troubleshoot POS, system, and network-related issues and coordinate resolutions. Monitor stock movement and identify discrepancies or operational risks. Support branch operations and assist management with process improvements. Ensure operational procedures and controls are consistently followed. Assist with retail systems optimisation and efficiency initiatives. Support e-commerce and digital retail operations where applicable. Minimum Requirements Proven experience working with Odyssey POS systems (essential). Strong understanding of stock control, inventory management, and stock reconciliation processes. Experience processing GRVs and managing related inventory controls. Retail operations experience within a high-volume trading environment. Strong computer literacy with excellent technical and systems aptitude. Experience troubleshooting POS systems, networks, and operational software. Excellent administrative, analytical, and problem-solving skills. Ability to work effectively under pressure and manage multiple priorities. Strong communication and interpersonal skills. Highly organised, reliable, and detail-oriented. Advantageous Experience Hardware, building materials, or related retail industry experience. Shopify or e-commerce platform experience. Experience with reporting, operational analytics, and business process improvement. Exposure to creditor reconciliations and supplier account administration. The Ideal Candidate You are the person others rely on when systems fail, stock doesn't balance, or operational challenges arise. You combine strong technical skills with practical retail experience and have a deep understanding of inventory control, retail systems, and operational processes. You are proactive, solutions-driven, and comfortable taking ownership in a dynamic retail environment where accuracy, efficiency, and responsiveness are critical