OPERATIONS DIRECTOR

SUMMARY:
Purpose: Manage operationally strategic & national accounts (CONTRACTS). Focus on quality, customer relations & innovative integrated solutions as well as sound & profitable financials.

POSITION INFO:

OPERATIONS DIRECTOR

GUARDING - National

Strict screening in terms of requirements will be adhered to. Only applications with the below experience and skills will be considered.

This vacancy is reserved for applicants in terms of the EE Act.

Purpose: Manage operationally strategic accounts (customer CONTRACTS). Focus on quality, customer relations & innovative integrated solutions as well as sound financials. Manages the provision of quality contractual solution services to customers with particular attention to intregrated security solutions, within the very large business. Compliance with legislation, PSIRA, company policies, processes and procedures, all related governmental and industry requirements to ensure the achievement of budgeted financial targets and satisfied customers.

RESPONSIBILITIES AND REQUIREMENTS:

Main Responsibilties

Responsible for managing Key and Strategic Accounts, ensuring quality, maintaining client relations, and ensuring solutions development

Managing Quality functions in the Division ranging from ISO, internal audits, firearms, OHS, POPIA, K9 and Risk

Fleet Control Room management and logistics management (financial and operational)

Responsible for Management Development and Succession Planning

Managing special Private Security Operational Projects as and when identified

Revenue Growth and Finance: Organic Growth achieved against budget, gross margin Improvement (labour, manpower and operational cost management and improvements), annual cost increases to clients contracts as well and labour and logistics increases). Maintain an up-to-date contract register of the business by Managing cash flow, capex spent vs. Budget, debt increase beyond 60 days and bad debt control in collaboration with finance

Confirm monthly invoicing against the contract register.

Pbita Improvement / Budget Achievement
Overhead Cost Control: Overheads vs budget, overhead cost reduction, claims / claim value provision and avoidablity / risk control

Customer centricity: retention and customer satisfaction ratings, proportion of contracts lost or reduced, increased and new business contracts are monitored at all times

Regular customer communication

Monitor customer service levels – visually, verbally, site briefings, meetings and customer surveys

Preventative site loss control

Consistent risk assessment of client sites and operational basic minimum / company policy standards
Personnel control: Staff turnover analysis, proper allocation of staff to positions and structure Head Office, regional and branch organizational structure eg. fully staffed, set and agreed objectives, performance standards with management team and ensure flowing down through the organization as appropriate

Monitor performance and provide feedback
Succession planning in place, updated and practiced

Determine training needs for direct reports, ensure operations training is sufficient and effective
Management and communication: Set and maintain acceptable standards of behaviour to all employees, ensure that all disciplinary actions are conducted in compliance with Company policies and procedures, management team meetings and communication to be transparent and flowing to all staff at all levels reporting to this position.

Liaise with all industry related health and safety, governmental bodies, and unions and ensure that all that is applicable is applied

New business growth: in collaboration with large national sales team: keeping abreast of industry trends and market trends

Essential that both ops and sales targets are met

RFT, RFQ, and RFI participation

Identification of new customers and business opportunities

Site and regulatory health and safety: Manage, review, development and monitoring of all operations safety plans – particular consideration to NKP, Firearms act etc. all safety systems and particular safety site specific legislation is intact

Comply with safety policies and procedures at workplace

QUALIFICATIONS / REQUIREMENTS REQUIRED:

Grade A

At least 5 years regional/national/ large manpower guarding operations experience (various types of industry sites and cross country / cross province)

Security Diploma and / or Middle Management Development Program preferable

Strong financial acumen and proven track record of favourable PNL management

Very strong track record of managing quality function and systems essential

Good interpersonal skills

A working knowledge of MS Office

Excellent written & verbal communication skills

Clean disciplinary, criminal and credit record

Driver’s License & Own transport

Will be travelling to various sites within RSA to meet with clients and regional managers

Remuneration and benefits will be commensurate with the seniority of the role, experience and qualifications.

Should you not have received a response to your application within two weeks of submitting your CV, please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.