SUMMARY:
Purpose: Manage operationally strategic & national accounts (CONTRACTS). Focus on quality, customer relations & innovative integrated solutions as well as sound & profitable financials.
POSITION INFO:
OPERATIONS DIRECTOR
GUARDING - National
Strict screening in terms of requirements will be adhered to. Only applications with the below experience and skills will be considered.
This vacancy is reserved for applicants in terms of the EE Act.
Purpose: Manage operationally strategic accounts (customer CONTRACTS). Focus on quality, customer relations & innovative integrated solutions as well as sound financials. Manages the provision of quality contractual solution services to customers with particular attention to intregrated security solutions, within the very large business. Compliance with legislation, PSIRA, company policies, processes and procedures, all related governmental and industry requirements to ensure the achievement of budgeted financial targets and satisfied customers.
RESPONSIBILITIES AND REQUIREMENTS:
Main Responsibilties
Responsible for managing Key and Strategic Accounts, ensuring quality, maintaining client relations, and ensuring solutions development
Managing Quality functions in the Division ranging from ISO, internal audits, firearms, OHS, POPIA, K9 and Risk
Fleet Control Room management and logistics management (financial and operational)
Responsible for Management Development and Succession Planning
Managing special Private Security Operational Projects as and when identified
Revenue Growth and Finance: Organic Growth achieved against budget, gross margin Improvement (labour, manpower and operational cost management and improvements), annual cost increases to clients contracts as well and labour and logistics increases). Maintain an up-to-date contract register of the business by Managing cash flow, capex spent vs. Budget, debt increase beyond 60 days and bad debt control in collaboration with finance
Confirm monthly invoicing against the contract register.
Pbita Improvement / Budget Achievement
Overhead Cost Control: Overheads vs budget, overhead cost reduction, claims / claim value provision and avoidablity / risk control
Customer centricity: retention and customer satisfaction ratings, proportion of contracts lost or reduced, increased and new business contracts are monitored at all times
Regular customer communication
Monitor customer service levels – visually, verbally, site briefings, meetings and customer surveys
Preventative site loss control
Consistent risk assessment of client sites and operational basic minimum / company policy standards
Personnel control: Staff turnover analysis, proper allocation of staff to positions and structure Head Office, regional and branch organizational structure eg. fully staffed, set and agreed objectives, performance standards with management team and ensure flowing down through the organization as appropriate
Monitor performance and provide feedback
Succession planning in place, updated and practiced
Determine training needs for direct reports, ensure operations training is sufficient and effective
Management and communication: Set and maintain acceptable standards of behaviour to all employees, ensure that all disciplinary actions are conducted in compliance with Company policies and procedures, management team meetings and communication to be transparent and flowing to all staff at all levels reporting to this position.
Liaise with all industry related health and safety, governmental bodies, and unions and ensure that all that is applicable is applied
New business growth: in collaboration with large national sales team: keeping abreast of industry trends and market trends
Essential that both ops and sales targets are met
RFT, RFQ, and RFI participation
Identification of new customers and business opportunities
Site and regulatory health and safety: Manage, review, development and monitoring of all operations safety plans – particular consideration to NKP, Firearms act etc. all safety systems and particular safety site specific legislation is intact
Comply with safety policies and procedures at workplace
QUALIFICATIONS / REQUIREMENTS REQUIRED:
Grade A
At least 5 years regional/national/ large manpower guarding operations experience (various types of industry sites and cross country / cross province)
Security Diploma and / or Middle Management Development Program preferable
Strong financial acumen and proven track record of favourable PNL management
Very strong track record of managing quality function and systems essential
Good interpersonal skills
A working knowledge of MS Office
Excellent written & verbal communication skills
Clean disciplinary, criminal and credit record
Driver’s License & Own transport
Will be travelling to various sites within RSA to meet with clients and regional managers
Remuneration and benefits will be commensurate with the seniority of the role, experience and qualifications.
Should you not have received a response to your application within two weeks of submitting your CV, please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.
