SUMMARY:
Job Title: OPS Manager Security
Location: Eastern Cape (Port Elizabeth)
Industry: Security Services
Type: Full-Time / Environment: High-performance, people-centric, client-driven
About the Role
We’re looking for an Operations Manager (OPS) – Security to lead service delivery and ensure client satisfaction across multiple security contracts in the Eastern Cape. This is a fast-paced, hands-on role for someone who thrives on operational excellence, managing teams, and maintaining compliance with industry standards.
You’ll play a pivotal role in supervising staff, managing resources, ensuring adherence to SLAs, and driving both safety and operational performance. Make your mark where leadership meets security service delivery in a company committed to excellence. (Valid License & Own Vehicle)
POSITION INFO:
What you’ll be doing
- Lead and supervise all daily security operations with a focus on client satisfaction
- Build and manage strong relationships with clients and service providers
- Oversee new site launches, transitions, and contract handovers
- Monitor SLAs, cost management, and quality of security service delivery
- Ensure prompt resolution of client issues and proactive engagement
- Manage operational budgets, staffing, and resource planning
- Conduct regular audits and risk assessments to maintain H&S and security compliance
- Lead staff through performance reviews, coaching, and team development
- Collaborate with senior management on reporting and operational planning
- Identify opportunities to grow services and improve client relationships
What you’ll need- Minimum 5 years’ experience in security operations management (mandatory)
- Proven experience within the security industry (non-negotiable)
- Valid PSIRA Grade A registration certificate
- Own reliable vehicle and valid driver’s license (essential)
- Clear criminal record
- Strong leadership, planning, and client-facing skills
- Knowledge of security legislation, H&S compliance, and industry best practices
- Proven ability to manage budgets, rosters, and operational KPIs
- Solutions-driven, proactive, and professional approach
- Relevant management qualification advantageous
What is in it for you?- Competitive package: R25 000 – R26 000 CTC (based on experience and qualifications)
- Opportunity to lead security operations within an established portfolio
- Be part of a collaborative, values-driven culture
- Exposure to multi-site operational management
- Opportunities for long-term growth and leadership development
A Few Things to Know- Role is based in Port Elizabeth (Eastern Cape) and requires managing multiple sites
- You’ll balance daily operational management with strategic oversight
- Compliance with all security protocols and industry regulations is essential
- Strong client engagement and relationship management will be key to success
Ready to Apply?
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