On-site Desktop Support Engineer

SUMMARY:

Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are looking for a skilled and customer-focused On-site Desktop Support Engineer to join our IT team. The successful candidate will play a crucial role in providing technical support, troubleshooting hardware and software issues, and en...

POSITION INFO:

Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are looking for a skilled and customer-focused On-site Desktop Support Engineer to join our IT team. The successful candidate will play a crucial role in providing technical support, troubleshooting hardware and software issues, and ensuring a positive end-user experience.

What you’ll do:

• Provide end-user support to various levels of end users (various levels of seniority, race and sex).
  
• Troubleshooting on end-user devices.
  
• Assist with a range of applications troubleshooting.
  
• Assist with basic network and connectivity issues.
  

Your Expertise:

• Working in a support environment and dealing with end users of various seniority.
  
• Working with Microsoft products predominantly but there are also other applications used.
  

Qualifications Required:

• Desktop Support Microsoft products
  
• A+
  
• IT related courses/ training
• End-user engagement, helpful and friendly
  
• English Afrikaans fluent speak (read write additional)
  
• Own transport essential.
  

Work Environment:

• This is a mine, and the sites (shafts) are geologically disbursed thus traveling between shafts to assist users is a daily occurrence.
• You will not be required to go underground but will work on shafts and the HQ.
• Generally, it is hot and humid here, and the working environments are dirty and dusty.
• You will be required to wear PPE to access various portions of the mine.
• You will have to pass a yearly physical exam to work on the mine so you will need to be physically fit. You will also be required to carry equipment thus U need to be physically strong.
• Random alcohol testing is done, if U blows positive you will be dismissed immediately.

Other information applicable to the opportunity:

• Location: Limpopo
• Physical demands: Walking, Driving, carrying equipment, climbing stairs, high heat in some areas.
  
• Travel: Yes, daily to the shafts.