On-site Support Technician - Sandton

SUMMARY:
On-site Support Technician - Sandton

POSITION INFO:

Tasks:

• Provide telephone, face to face and online support to the client.
• Client liaison and communication to assist and resolve the clients IT system requirements within the agreed SLA’s.
• Provide customer service and manage the account to retain a long-term business partnership.
• Provide high level product knowledge to enable you to understand the companies value proposition, product range and service requirements.
• Training and certification will be mandatory as prescribed by the company.

Attributes:

• The ability to communicate effectively with the clients.
• Maintain a corporate image.
• Attention to detail.
• Ability to understand the clients’ needs urgently & to achieve optimum service.
• Ability to be able to learn and update IT knowledge.
• Minimum Grade 12 with 5 years working experience in a similar environment.
• A+; N+ - MCP or MCSE or IT Diploma.

NB! This job is now closed. You can apply for other jobs by uploading your CV.