Onboarding Co-ordinator

SUMMARY:
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POSITION INFO:

Roles and responsibilities

The role of the onboarding Co-Ordinator is to ensure orders are validated and submitted to the delivery teams within SLA. The co-ordinator will need a keen eye for detail along with the ability to open lines of communication with various departments around the business.

The onboarding co-ordinator will ensure that the delivery teams have everything they require to deliver the service. If this isn’t provided to them first time, it’s the onboarding agents duty to obtain this from the sales teams.

The onboarding co-ordinator must have excellent communication skills both verbally and written.
Duties will include but not limited to the following

To ensure all validation steps are followed and completed accurately

To complete any bespoke requests

Ensure all details provided to the delivery teams are accurate and up to date

To work alongside sales and PMO to ensure a smooth delivery

Creating orders on bespoke systems

Attending meetings where needed to ensure projects are validated correctly with a right first-time mentality

To ensure all orders are validated correctly within the agreed SLA

To build orders in bespoke systems (Nova)

To create accounts

To onboard customer to the company portal

To ensure all cancellations are passed to the relevant teams in line with SLA

Any other Ad-hoc duties

Have a reasonable understanding of the communication industry and its products

Keen eye for detail

Confidence to escalate where needed

Excellent communication skills both written and verbal

Experience in Microsoft applications

Ability to manage your own workload in a fast-paced environment